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CONTACT US ESChat support is available via: * Activation and Quick Start guides (PDF file format) and demonstration videos at the ESChat FAQ web site [http://sla-ptt.com/index.php?page=faq]. * Knowledgebase articles at the ESChat Knowledgebase web ...
FIREWALL EXCEPTIONS The ESChat client requires specific network routes to communicate between the host device, such as a smartphone or computer running the client, and the remote servers. If your device has a firewall enabled or is on a network that ...
ESChat, running on Android and iOS devices, works over most WiFi data networks, however care must be used when enabling WiFi. The configuration of some WiFi networks may prevent ESChat from operating properly. SLA recommends against enabling WiFi if you...
LIST AND MAP PRESENCE ICON Each contact on a users' list is displayed with their most current status as the presence icon. For contacts with location enabled, they also will be displayed on the map with their current status as a presence pin. This ...
The ESChat client on a wireless Android, iOS, or Ravine2 device depends on a wireless network data connection for communication. Some issues, such as an unreachable client device or poor audio quality, may be caused by undesirable network conditions amo...
FIREWALL TROUBLESHOOTING Here are firewall access trouble shooting procedures to try if the client cannot connect to a server, such as displaying a red "Disconnected from server" notification at the top of its main screen. Some procedures may be specifi...
Before performing an Android device software update or factory reset such as using the Kyocera software update tool set to update the DuraForce XD, perform either of the following steps to ensure you can unlock the device if the Google "Verify your accoun...
ESChat Current Client Versions ANDROID -21.3 (1247) IOS -11.0 (684) BREW - 1.4.10 (98) DISPATCH - 2.7.0 (335)
***ESCHAT - MANDATORY ANDROID SOFTWARE UPDATE INSTRUCTIONS*** CHECKING YOUR ANDROID SOFTWARE VERSION: You can verify your current ESChat Android software version by pressing the Menu Button (three vertical dots at the top right of any ESChat screen) a...
Starting October 2, 2017 Android clients that are running an ESChat version before 21.1 (1140) will no longer be able to connect with the ESChat servers. Please follow the steps below to update to the current store version: STEP 1: Select UPDATE from th...
Select either option based on the issue. Option 1) Follow this procedure to enable full logging for an ESChat User client application and obtain a log file from the app: * Ask your ESChat Administrator, or ESChat Support, to enable full logging for y...