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FIREWALL EXCEPTIONS
The ESChat client requires specific network routes to communicate
between the host device, such as a smartphone or computer running the
client, and the remote servers.
If your device has a firewall enabled or is on a network that ...
GENERAL CONCEPTS: LIST AND MAP PRESENCE ICONS
Each Contact / Group on a users' list is displayed with their most
recently reported status as the presence icon. This status is updated
on a 10 -min registration cycle, unless in an active ESChat PTT call,
...
BREW devices are being phased out by Verizon. In order to avoid
continued billing, users MUST remove the application via the active
BREW device. The ESChat Lite application must be removed BEFORE
porting the telephone number, or you will continue getting ...
ESChat now offers an emergency call option. This urgent call has an
insistent visual flashing signal and requires the recipients to
acknowledge the call. To make an emergency call, you must first
designate an existing group as your emergency group and the...
The ESChat Android client uses Google Play services, another device
application component, to provide features including mapping. If you
are prompted with a "This app won't run unless you update Google Play
Services" dialog popup message, then the device ...
Follow this procedure to view the ESChat client Username and Server:
STEP 1: Select the MENU button in the upper right corner of the
screen, and select ABOUT.
STEP 2: A new dialogue window will appear that displays the following
information:
*
US...
First, verify your Android software version:
You can determine your current ESChat Android software version by
pressing the Menu Button (three vertical dots at the top right of any
ESChat screen) and selecting 'About'. Please ensure you have Version
21...
TeamViewer is a free application available to Android users in the
Google Play Store. TeamViewer allows ESChat to remotely connect with
your Android device for troubleshooting.
Once installed, ESChat Technical Support can see and help correct
issues.
...
The Contacts Tab displays the list of individual contacts and their
availability. When you first enter the CONTACTS tab, depending on how
your account was configured, you will see this tab first.
ADDING A CONTACT:
Most of the time, your contacts will ...
ESChat provides further information and options for each contact
listed on your device. From the CONTACTS tab, you select a contact by
tapping the contact line, then long press on the selected contact to
open the secondary menu.
This is the secondary me...
By default, the Groups Tab will display the names of all groups to
which the user is a member. A Group is a collection of Contacts that
may be called as a unit. When called, all available members become
part of a Push to Talk (PTT) call. ESChat supports e...
From the GROUPS tab, you can select a group by tapping the line, then
long press on the selected group.
THE FOLLOWING ACTIONS ARE AVAILABLE:
NOTE: A group that is created/owned by the user will have the DELETE
GROUP option as well.
VIEW GROUP:
Thi...
In the event that you do not wish to receive PTT calls from an
individual user or group but you still want to remain available to
other contacts or talk groups, ESchat allows a user to block PTT calls
from specific Contacts or Groups. This setting will co...
If Client Do-Not-Disturb (DND) is enabled in the Administrative
Portal, then it will only receive a Broadcast group call or messages
sent within the ESChat application. Otherwise, the Client will receive
all ESChat calls to a Contact or Group that is not ...
Select the Messages tab to view or reply to received ESChat messages.
MESSAGE LIST
The body of the Message Tab contains the Message List. This lists
contains a header for each message sent or received by the device,
until you choose to delete them. A ...
The ESChat client uses the Android location services to report device
location and to display the location information on the map.
Location services on an Android device are controllable either
directly on the device or controlled remotely by a System
A...
The blue dot represents your physical location on the map. When Google
Maps isn't sure about your location, you'll see a light blue circle
around the blue dot. Your actual location might be anywhere within
this light blue circle. The smaller the circle, t...
Under the Map Tab a user may find a particular contact's current
physical location, display information about thfind all contacts in a
particular area, and place calls to contacts based on location.
PLEASE NOTE: If you do not have Mapping configured for...
Your recent call history is listed under the Recent tab. Call logs for
all one to one and group calls are retained here until you choose to
delete them or upon reactivation of the device with the ESChat
servers. The logs include initiated, received and mi...
Control of the PTT call volume is determined by the individual device
type in use. ESChat will use which ever path is hardcoded into the
device, which is usually an "in-call" volume control. Most Android
devices do not have a setting for the "in-call" vol...
You can choose a consistent audio setting for your ESChat
communication.
When an ESChat call is started, for both an initiated or received
call, the current phone volume level is compared to the previously
stored Minimum Call Volume set within the ESCha...
The Android Client Settings are found under the SETTINGS selection,
located through the Sub-Menu Button.
The following ESChat settings may be changed directly from the client
device:
The default settings are shown in the following table. These setting...
Android OS versions 5 and newer have a security feature allowing the
device to be _locked to a single running application called Screen
pinning_.
You can enable this feature with or without a security requirement
code in order to exit the pinned applica...
When an Android device has the lock screen enabled (unlock with
pattern, pin or face recognition) and an ESChat session is started,
initially the screen will "wake" and allow the user to respond via the
onscreen or side PTT button (if the device is so equ...
Android clients have the option to select how the application should
handle an ESChat PTT Call and Cellular Call happening at the same
time. Find the Call Priority choices from the settings menu, and open
the Call Priority sub menu.
Users may select fro...
Android devices running an OS version of 6 or above will now display
an incoming phone call in a floating panel at top of screen that
allows the current application to continue it's full screen display
when the VOICE Call setting has been given Priority o...
You can configure high visibility for ESChat Notifications Android OS
6+ by adjusting the Notification settings for ESChat for higher
visibility within the Android 6+ OS device settings.
SUGGESTED NOTIFICATION SETTINGS:
*
Allow notifications - On
...
The DEFAULT SOUND PROFILE is found under the Settings selection,
located through the Sub-Menu Button.
Minimum Call Start Volume
A PTT call will start with at least this minimum volume level.
Adjustable from 0 percent to 100 percent.
Ring on Incoming...
Configure the App Switcher Client Setting:
The App Switcher Client Setting allows an ESChat user to change to
another preprogrammed application from within ESChat directly. First,
you need to know the Package Name of the application you want to
configur...
Here is the process for downloading a map from Google for offline use:
Step 1: Make sure you're connected to the Internet and signed into
Google Maps [https://support.google.com/maps/answer/2803351].
Step 2: On your phone or tablet, open the Google Ma...
Allow Debugging
Step 1: From the device settings, go to Developer options.
NOTE: If Developer options has not been activated, select About phone
and tap the BUILD NUMBER 10 times.
Step 2: Enable the Developer options, and then USB debugging.
Step ...
The ESChat application has an added feature for use when your device
has a dedicated PTT button, or you are using a Wired/Wireless headset
equipped with a PTT button. However, if your device does not have one
of these ways to initiate a call or take the f...
You can add users to a department one at a time by clicking the Add
button at the top of the list. You can add multiple users at once
using the Bulk Add Feature, which is described in another article.
Click HERE
[HTTPS://SUPPORT.SLA-PTT.COM/INDEX.PHP?/KNO...
To view a User's Groups, choose the User by clicking on the user name
from the User Login list to view that individual's account and then
press the GROUPS tab.
The list shows all Groups that the User is a member of. You may delete
an individual membersh...
You can install ESChat on your Android or iOS device via an Activation
Message or by a manual install.
*
ACTIVATION MESSAGE: You may use this method if the device can access
an email account, or if the device has: a valid phone number, SMS text
messa...
ESCHAT SUPPORT IS AVAILABLE VIA:
* Activation and Quick Start guides (PDF file format) and
demonstration videos at the ESChat FAQ web site
[http://sla-ptt.com/index.php?page=faq].
* Knowledgebase articles at the ESChat Knowledgebase web site
[https:...
Email support from within the ESChat client by:
* Clicking the Email Support menu option
*
* Enter a valid email address.
* Optionally, enter a valid phone number and message containing a
description of the issue.
* Click the Send button to...
The following FAQs are from the US Department of Transportation
Federal Motor Carrier Safety Administration.
A pdf copy of this information can be found here
[http://www.sla-ptt.com/downloads/cellphone-ban-faqs.pdf].
1 Q: WHAT IS THE EFFECTIVE DATE OF ...
IOS
SUPPORTED
VERSION
RELEASE DATE
DEVICES
NO
3.1.3
February 2, 2010
iPhone (1st generation), iPod Touch (1st generation)
NO
4.2.1
November 22, 2010
iPhone 3G, iPod Touch (2nd generation)
NO
5.1.1
May 7, ...
The data usage is dependent on the device type and network service
type (2G, 3G, 4G).
- While idle, and not making any calls, ESChat usage is approximately
2 Megabytes/month regardless of device and network type.
- While in call and talking:
- On a ...
ESChat will retain data for call logs, messages, and location history.
Location History is available for 6 months, Call logs and Message data
is available for 30 days.
They are accessed via the admin portal.
To see call history for a specific user:...
The Map view will show the location of all users in range that set up
ESChat with Location Services turned on. Here are settings on your
device that will affect GPS:
* On Android, click SYSTEM SETTINGs, then LOCATION SERVICES. If GPS
is off, the repor...
ESChat has many different ways to configure location reporting on a
per user basis. The following can be selected via feature keys from
the ESChat Administrative Portal:
* Always report location
* Never report location
* Allow user to control loca...
Groups can be Ad hoc (created on the fly), or predefined. The Group
tab shows the group name and each group's presence icon.
Group is Inactive and available for PTT calls.
Group is Active and in a call.
Group is blocked. Incoming calls will not i...
The ESChat Administration Portal allows for setting an Individual User
or Group Priority level. When each user or group is created, they may
be assigned a Priority level. 0 is the lowest, default level, and 5 is
the highest. A high priority caller will ta...
The ESChat Administration Portal allows for setting an Individual User
or Group Priority level. When each user or group is created, they may
be assigned a Priority level. 0 is the lowest, default level, and 5 is
the highest. A high priority caller will ta...
The ESChat system provides Priority and Talker Override features that
allows higher priority users and groups to interrupt ongoing calls of
lower priority users. This helps organize communication in a way that
reflects the needs of your organization.
Th...
ESChat features two privacy options: Do-Not-Disturb (DnD) and Block
Calls
DO-NOT-DISTURB (DND)
Do-Not-Disturb (DnD), when enabled, allows the user block all calls.
ESChat callers will receive "Contact does not wish to be disturbed"
message.
While i...
Each user in the ESChat system may be configured with a set of Client
Settings that dictates how their ESChat client performs. The follow
table lists all configurable client settings available in the ESChat
system. The 'Client Support' columns on the righ...
Each user in the ESChat system may be configured with a set of
features that dictates what functions their ESChat client is capable
of performing. The follow table lists all configurable features
available in the ESChat system. The 'Client Support' column...
ESChat is compatible with a number of different languages. To switch
to a secondary language, follow these steps:
Open control panel and select Language.
Select "Add a language" and select desired language:
Once a new language has been added, select...
ESChat is compatible with a number of different languages. To switch
to a secondary language, follow these steps:
Open control panel and select Language.
Select "Add a language" and select desired language:
Once a new language has been added, select...
GENERAL CONCEPTS: 3G COVERAGE "NOT CONNECTED" MESSAGE
Users in 3G coverage show up as "not-connected" when on a voicecall
Customers in 3G coverage, or using a dedicated 3G devices while on a
voice call will result in ESchat displaying a "not connecte...
ESChat Dispatch allows dispatchers, supervisors and office personnel
to communicate with their mobile workforce. ESChat Dispatch supports
Live Location Tracking, and includes all modes of ESChat
communications. The Dispatch Client operates on a PC.
For ...
ESChat Dispatch allows dispatchers, supervisors and office personnel
to communicate with their mobile workforce. ESChat Dispatch supports
live location tracking, and includes all modes of ESChat
communications. For a complete walk-through guide, click her...
ESChat offers the option of silent install for the Dispatch client.
This install is started from the command line in Windows and installs
without the standard GUI (Graphical User Interface). It will not
prompt for permissions. The install defaults to the ...
Dispatch clients behind firewalls may experience issues with mapping
where the map tiles are being blocked.
Please see this link for the standard Firewall Exceptions
[https://support.sla-ptt.com/index.php?/Knowledgebase/Article/View/34/0/firewall-except...
The Dispatch Client of ESChat allows for the PTT button to be
"programmable."
The external PTT options are available for items, like a foot-switch,
that can be used as the PTT button. It also offers the option to
"custom" configure a combination of keyb...
ESChat Dispatch version 2.6.12+ (click here
[http://www.eschat.com/index.php?page=download] to download) allows a
configurable data directory location.
The data directory itself is named "eptt" and it contains each
provisioned ESChat User Personality.
...
The Personality Locked popup dialog window is displayed at Dispatch
client start when the client personality is currently in use or the
client application was not previously quit properly.
If you encounter this window, click either:
* The Unlock but...
RTP Gateway settings can be managed via the Administrative Portal.
To view or change your RTP Gateway ports or IP address:
1.) View the RTP Gateway user and select "Edit RTP Gateway"
2.) From the department level , select "RTP Gateway" then click on...
ESChat offers the option of LMR/RoIP integration via a RoIP Gateway
connected to a donor radio. Custom cabling may be required.
For each channel of LMR to be integrated, the following information is
required:
Customer Provides:
* External Static I...
When requesting a VPN Gateway connection to the ESChat Cloud Services
the Customer must provide the following information in the request:
ITEM
HOW USED
COMMENTS
The type of customer gateway (for example, Cisco ASA, Juniper
J-Series, Juniper SSG, ...
When using an RTP client it is important to ensure the correct IP and
port are broadcast in order to maintain communication with the ESChat
server. Since the ESChat server is listening on a specific IP and Port
combination, Network Address Translation (NA...
SUPPORTED BLUETOOTH DEVICES
* Savox BT-101 (Android only)
* Savox BT-155 (Android only)
* Dellking Wandfu H2
* Dellking Wandfu H3
* Aina PTT
* BluComm PTT Button
SUPPORTED WIRED HEADSET DEVICES
For wired headsets there are 2 types sold ...
The Buddy DesktopMic 7G is a highly customizable, multi-function,
professional-quality USB microphone.
Buddy DesktopMic 7G includes a noise-canceling microphone element for
pure audio performance.
The red button operates as the PTT feature within the ...
ACCESSORIES: AINA BLUETOOTH SPEAKER/MIC WITH PTT BUTTON
WIRELESS SPEAKER-MICROPHONE FOR IOS & ANDROID
BUILT FOR CRITICAL COMMUNICATIONS:
* Real-Time PTT : short latency
* IP65: Dust tight & water resistant
* Rugged : drop test 2m
* Lightweig...
ACCESSORIES: SAVOX RSM-30 SETUP GUIDE
The Savox RSM-30 is a wired with PTT button remote speaker mic that
works with ESChat.
PRODUCT OVERVEW
Savox RSM-30 Remote Speaker Microphone (RSM) contains the following
parts:
1. Volume + Button, Increase th...
The Savox BTR-155 is a Bluetooth with PTT button remote speaker mic
that works with ESChat.
_PLEASE NOTE - PTT BUTTON FUNCTIONS WITH ANDROID ONLY.__IOS USERSHAVE
THE OPTION OF USE WITHOUT THE PTT BUTTON, OR BY ADDING THE BLUECOMM
BLU-PTT BUTTON ALLOWING...
SAVOX CLARITY COVERT COMMUNICATION UNIT
The interference free wireless covert neck-loop/microphone system,
Savox Clarity, provides advanced security and immunity
through a unique three point system, using a combination of
encryption, field manipulatio...
ACCESSORIES: BLUCOMM BLU-PTT SETUP
The Blu-PTT is a dedicated Bluetooth Push-to-Talk button that works
with both Android and iOS devices.
The button is often used in combination with Bluetooth earpiece as the
PTT trigger option.
Here are the steps r...
The BluComm Blu-PTT button uses the new Bluetooth 4.0 LE protocol,
giving it a 2-year battery life. The battery is replaceable. Here's a
walkthrough of the process:
Time required: 10 mins
Tools required: Exacto blade
#2mini Philips screwdriver
R...
DELLKING WANDFU H2 & H3
The new version of ESChat now has an "Event" headset option for using
the DellKing Wandfu bluetooth speaker/mic.
The Bluetooth with PTT option has been reconfigured to work with the
Wandfu as well. The difference is device spec...
ACCESSORIES: ANDROID-SPECIFIC SETTINGS FOR DELLKING WANDFU H2 & H3
The new version of ESChat now has an "Event" headset option for using
the DellKing Wandfu bluetooth speaker/mic.
The Bluetooth with PTT option has been reconfigured to work with the
W...
DellKing offers 2 speaker/mic Bluetooth options for use with ESChat.
Here are the 2 options from DellKing:
Both are paired using the following steps:
1. If on, power off the speaker/mic.
2. Have device search for available devices.
3. Press and H...
ESChat is designed with tabs for each major function. On the iPhone
these tabs run across the top of the screen. Click on the BOLD labels
below for more information about each functional tab.
The tabs are:
Contacts:
[https://support.sla-ptt.com/index....
There may be a time when you will need to send support an email. This
can be done from within the client itself.
Email support from within the iOS client by:
* From the iOS ESChat Client select More.
* On the More menu, select Support.
* On th...
To update ESChat on your iOS device:
1. Go to the App Store from the home page:
2. When the App Store opens, select Updates from the bottom row:
3. Select "All" and find ESChat, update by clicking the download
icon:
For help with this or any ot...
You can set your iOS device to accept automatic updates. We recommend
this setting with ESChat to make sure you always have the most current
version.
Go to Settings, then to iTunes & App Store:
2. Select Updates to on:.
For assistance with this or ...
iOS users have an app permissions and notification setting. To use all
aspects of ESChat, the app will need to be allowed a few permissions.
To check or change these permissions from the device settings menu,
scroll down and select
The items which ESC...
TeamViewer is a free application available to iOS users in the Apple
App Store that permits a remote connection for troubleshooting.
Once installed, ESChat Technical Support can then view screenshots
directly from the iOS device aiding in troubleshootin...
When an iOS device is paired to a Bluetooth audio receiver, and ESChat
is running in the background, the ESChat connection is indicated by a
red notification banner across the top of the screen.
To remove this notification banner:
STEP 1.
Access the...
Contacts are individuals or entities with whom you can communicate
directly within the ESChat application. When you first enter the
Contacts tab, depending on how your account was configured, you may or
may not have a list of predefined contacts.
ADDING...
From the Contact List Menu you can call, message, view on a map, or
block calls. Choose a contact by tapping the contact line, then
selecting the icon as shown below.
The Contact Information/Option screen, contains the following
information:
*
The ...
The Groups Tab displays the names of all groups to which the user
belongs. A group is a collection of contacts that may be called as a
unit. When called, all available members become part of a Push to Talk
(PTT) call. ESChat supports eight different types...
IOS: IPHONE GROUP OPTIONS
When the Allow Group Management Feature Key has been enabled, you may
make changes to certain group types directly from the device. The
GROUP OPTIONS screen lists all group members and possible actions for
that particular group...
Select the MESSAGES tab to send and view received ESChat messages.
MESSAGE LIST
The body of the Message Tab contains the Message List. This lists
contains a header for each message sent or received by the device,
until you choose to delete them. A mess...
The Map Tab displays a particular contact's current physical location,
finds all contacts in a particular area, and places calls to contacts
based on location.
PLEASE NOTE: If mapping is not configured for your device in the
Administrative Portal, you w...
The Recents Tab lists your call history. Call logs for all one to one
and group calls are saved here until you choose to delete them. The
logs include initiated, received and missed calls. The calls are
listed in reverse chronological order, with the most...
The three-dot "more" tab leads to Settings, Contact Support, About,
and Sign Out.
SETTINGS:.
For more detailed information on specific Client Settings, click here
[https://docs.google.com/document/d/1p7hdicx10NSzEVM5grcjvIOQPp64OrXEJswVDYKnAyE/edit].
...
IOS: IPHONE CLIENT SETTINGS
The iOS Client Settings are found under the Settings selection,
located on the MORE tab.
The default settings are shown in the following table. These settings
may also be set in the Administrative Portal and these choices w...
The Default Sound Profile is found under the Settings selection,
located on the MORE tab.
Minimum Call Start Volume
A PTT call will start with at least this minimum volume level.
Adjustable from 0 percent to 100 percent.
Volume Boost
Boost the ton...
The Headset Sound Profile is found under the Settings selection,
located on the MORE tab.
Minimum Call Start Volume
A PTT call will start with at least this minimum volume level.
(Adjustable from 0 to 100 percent )
Volume Boost
Boosts the volume o...
iOS offers a Do-not-Disturb (DnD) option separate from the
Do-not-Disturb (DnD) within ESChat.
A few key considerations are:
* If the iOS device has the Apple Do-not-Disturb (DnD) enabled,
incoming ESChat calls will not "wake" the screen as all noti...
Once a user has the Feature Key setting of ALLOW DND enabled, this
function is accessed by the DND toggle icon located in the top right
corner of the device screen on the Contacts or Groups tab.
Do not Disturb IS NOT enabled, allowing the user to send ...
If you are experiencing issues with your User account being dropped
while the application is running in the Background or your device is
in a locked state, you will need to check the BACKGROUND APP REFRESH
setting for the ESChat application.
STEP 1: Ope...
You can determine how you recieve ESChat notifications when the app is
not open.
NOTE: If ESChat is open, iOS will NOT deliver a notification. The
indication of a received message will be the red circle on the
Messages tab.
To configure iOS notification...
If you can't transmit with voice or audio on iOS 7 or newer versions,
and all other features work correctly, you may need to give ESchat
permission to use the microphone.
HOW TO DO THIS:
Go to the iPhone setting menu and select Privacy:
From the Pri...
It is possible to lock an iOS device to just the ESChat app with the
Apple Configurator.
The Apple Configurator is listed in the Apps Store :
APPLE CONFIGURATOR
* FREE
* Category: Utilities
[https://itunes.apple.com/us/genre/mac-utilities/id1201...
iOS users who disable WiFi will see the ESChat prompt for a "Location
Accuracy" change which enables WiFi. When WiFi is disabled, ESChat
will show this "Location Accuracy" dialog box frequently until either
WiFi is re-enabled or WiFi Networking is turned ...
The iPad version of ESChat isn't just a large version of the iPhone.
It looks similar to the Dispatch PC version. The iPad version has the
map shown at all times just like the Dispatch install.
Here is a walk-through of each screen on the iPadAir:
Con...
Users on iOS 9.0 and newer devices that are experiencing repeated
dropped calls when switching between WiFi and Carrier on the fringe of
WiFi coverage now have an option which helps maintain connection.
Tested with ESChat resulted in siginificatly less ...
The ESchat Administrative Portal provides an interface for Customers
to manage their own ESChat devices. Secure and password protected,
administrative logins are provided for one or more technical
representatives within a Customer's organization.
The Ad...
When you first login, you will have a view of your Enterprise's
details. Click on the tabs to move between different functional areas
in the Administrative Web Portal. An enterprise is made up of
departments, and within each department you will be able to...
Adding a New Department comprises the first step in organizing your
ESChat users.
STEP 1: From the Administrative Portal, select the DEPARTMENTS tab and
then the ADD button.
STEP 2: Enter a Department name, then select SUBMIT.
The portal will automa...
You can add users to a department one at a time by clicking the Add
button at the top of the list. You can add multiple users at once
using the Bulk Add Feature, which is described in another article.
Click HERE
[HTTPS://SUPPORT.SLA-PTT.COM/INDEX.PHP?/KNO...
The Activation Code is the device specific code for each user. You'll
need this code for your user to sign in to ESChat. If your user
changes their device, they can still use the code providing you
complete the step of clearing the public key in the porta...
Navigate to a user by clicking the Departments tab, then click the
Users tab to view all of the users in the selected Department. The
resulting table shows your enterprise users' current registration
state and device information. From here you can add, de...
To delete one or more Users, place a checkmark in the select box to
the left of the User Login column. Once the User(s) to be deleted have
been selected, the DELETE button will become available. Click DELETE
to remove the User(s).
NOTE: When Users have ...
Changes to these settings affect what is displayed on the target
device's Settings (Preference) menu, the UI controls, and client
interaction with the device.
NOTE: This list is not refreshed when a user makes a change to a
setting on the device. Theref...
ADMINISTRATIVE PORTAL: FEATURE KEYS
Each user in the ESChat system may be configured with a set of
features that dictates what functions their ESChat client is capable
of performing. The following table lists all configurable features
available in the E...
Feature Keys control the behavior and capabilities of the device.
Feature keys can be changed per device or for a group of devices by
using Templates.
To change Feature Keys for a particular device, click the Username,
the SETTINGS tab, and then click E...
Templates are used to set a specific configuration of feature keys or
client settings that will be applied to a selected number of Users. To
modify Templates, click the TEMPLATE tab. There are two levels of
Templates: Enterprise level and Department level...
ESChat allows you to bulk add users. You "batch" load users from an
Excel (.csv) sheet. From the Users tab, first download the bulk user
template:
The required fields are:
* USER LOGIN: Unique User name that will be seen by other devices in
the Ente...
A few fields can be changed for several Users at once. To do this,
click the USERS tab, use the check box to select the User(s) to be
edited, and then click the EDITbutton.
The Bulk Modify Users box appears where you make changes to the
following editab...
ADMINISTRATIVE PORTAL: CLEAR MULTIPLE PUBLIC KEYS AT ONCE
How to clear multiple Public Key pairings at one time.
Step 1:
In the Portal, select the Department you wish to clear. Check the
"Select" box next to the users you wish to modify and select E...
ESChat also offers a Bulk Delete Contacts option. This template can be
used to delete multiple Contacts from a user, without having to
manually remove each Contact individually. The template can be
downloaded from:
Populate the OWNER USER LOGIN field wi...
You may export a list of either individual Departments, or the entire
client list from the Administration Portal.
Step 1: Click on the Find User tab.
Step 2: Select an Individual Department or the default value of All
Departments to create a user list...
Users can be assigned to a Feature Key Template, a Client Settings
Template, or both after they have been created. Both a Feature Key and
a Client Settings Template may have identical names, but, the user
must still be assigned separately to each template...
ESChat has a Bulk Loading Feature that will allow an Administrator to
Add multiple new users, Activate multiple users, Add/Remove multiple
contacts, Add/Delete multiple groups, or Add/Remove multiple group
members at once using a loadiing Template.
Ther...
Typically ESChat Users have pre-defined Contacts. These can be changed
in several ways:
* Contacts can be added and deleted on the device, if the User has
ALLOW CONTACT MANAGEMENT Feature Key enabled.
* The User can be given maximal or all contacts ...
To create a group, click on the ADD button at the top of the group
list.
Within the ADD GROUP menu you will be able to: name, describe, set the
group type, assign a priority level to this group, set the caller
option, choose when the group call will be ...
To view a User's Groups, choose the User by clicking on the user name
from the User Login list to view that individual's account and then
press the GROUPS tab.
The list shows all Groups that the User is a member of. You may delete
an individual membersh...
In order to add users to or remove users from a group, first select
the group and then click on the "Members" tab. The list will open, and
shows the users currently in the group as well as the privileges
assigned to each user (Recieve Calls, Originate Cal...
Important Features of the Broadcast Group
*
Broadcast Groups may only be created by the ESChat Support team. This
group may then be modified by the account Administrator. Users may be
placed into a Broadcast Group as Originate Calls privilege, Receiv...
To enable this calling feature, navigate to the desired user within
the USERS tab, and click on the user login. Then click on EDIT CLIENT
SETTINGS.
Within the resulting MODIFY CLIENT SETTINGS window, click on the
EMERGENCY tab. Select the drop down menu...
An External Resource defines a connected DMR or P25 network. After you
purchased a P25/ISSI or DMR/AIS gateway interface, you will need to
define the interface by click the External Resources tab.
If you do not see the EXTERNAL RESOURCES tab, contact ES...
There should be one or more talk group aliases assigned to your
enterprise. To view the available talk group aliases, first click the
EXTERNAL RESOURCES tab, and then the TALK GROUP tab. Talk Group
aliases are separated under two tabs, AVAILABLE and ASSIG...
There should be one or more user or talk group aliases assigned to
your enterprise. To view the available user aliases, first click the
EXTERNAL RESOURCES tab, and then the USERS tab. User aliases are
separated under two tabs, AVAILABLE andASSIGNED. If yo...
ESChat users who wish to communicate with P25/DMR Radio users must be
assigned an external alias. There are two ways to do this, through a
bulk load or under the specific user setting.
The BULK ASSIGN USER ALIASES template and button can be found by
cl...
The MAP tab is used to show department users that are currently logged
in and reporting their location. This display DOES NOT refresh
automatically. To update locations, click the refresh button to the
right of the map display.
Click on a user to have t...
ADMINISTRATIVE PORTAL: TRACKS
Historical Location Tracking is an additional feature that allows an
administrator the capability of reviewing the past location data from
ESChat devices within their Enterprise. Through the management portal,
the location ...
The ASSOCIATIONS tab allows contacts to be added or shared when an
enterprise has multiple departments. Associations are one-way by
default, allowing members from one department to add or view members
from another department. An example of such an associa...
For Messages and Calls, there are selectable options for a date/time
range and number of records to display. Once either tab is selected
the option box will open just below the tab, set your date/time range
and the number or records to display and click A...
The ESChat android client allows for detailed message status
information.
This feature must be enabled via the feature keys for each user.
Once enabled , status detail and icons will display on messages sent
and received:
For questions or assistance...
The DIAGNOSTICS tab contains the history of account creations and
registrations to the ESChat server.
Here is a sample of the Diagnostics tab information:
This information can be especially helpful when Bulk Uploading Users.
You can see the time and...
The USAGE tab will generate three graphs displaying information that
covers the daily:
*
Total of users (Total number of users, Active Users, and the billing
status of users)
*
Number and type of calls made (Group or Ad Hoc)
*
Total duration ...
How Chain Gateways via RTP
Build the structure first. Then build users and groups. Finally,
assign priorities to the users and groups as expressed in the above
diagram.
Begin forming the gateway chain by forming 4 departments
Dispatchers
Chaining ...
DEPARTMENTS, MULTIPLE DEPARTMENTS AND ASSOCIATIONS
Adding multiple departments to your ESChat account can be beneficial
for larger companies or enterprises that have
*
distinct groups of employees with different roles that don't need to
communicate...
Staff: OAuth KB - this is a draft
Each user who wants to share a device will need to have a user id on
the OAuth server to create instances in ESChat. If you have 3 people
signing in to a shift, you need to create 3 users in the OAuth server
and in the ...
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