CONTACT US
ESChat support is available via:
* Activation and Quick Start guides (PDF file format) and
demonstration videos at the ESChat FAQ web site
[http://sla-ptt.com/index.php?page=faq].
* Knowledgebase articles at the ESChat Knowledgebase web ...
FIREWALL EXCEPTIONS
The ESChat client requires specific network routes to communicate
between the host device, such as a smartphone or computer, running the
client and the remote servers. If your device has a firewall enabled
or is on a network that oper...
ESChat, running on Android and iOS devices, works over most WiFi data
networks, however care must be used when enabling WiFi.
The configuration of some WiFi networks may prevent ESChat from
operating properly. SLA recommends against enabling WiFi if you...
LIST AND MAP PRESENCE ICON
Each contact on a users' list is displayed with their most current
status as the presence icon.
For contacts with location enabled, they also will be displayed on the
map with their current status as a presence pin.
This ...
The ESChat client on a wireless Android, iOS, or Ravine2 device
depends on a wireless network data connection for communication.
Some issues, such as an unreachable client device or poor audio
quality, may be caused by undesirable network conditions amo...
The Kyocera Torque has 2 microphones on the device, one on top and one
on the bottom.
If the volume of ESChat becomes very low, it has been noticed that the
top mic only is in use. A simple power cycle of the phone has cleared
this issue.
For question...
Normally, the ESChat app is installed on an Android device via the
Play Store or a Mobile Device Manager (MDM).
Otheriwse, follow this procedure to side-load the ESChat app (APK) if
you received an APK URL to install ESChat onto an Android device:
*...
The new version of ESChat now has an "Event" headset option for using
the DellKing Wandfu bluetooth speaker/mic.
The Bluetooth with PTT option has been reconfigured to work with the
Wandfu as well. The difference is device specific , as such here is a
...
FIREWALL TROUBLESHOOTING
Here are firewall access trouble shooting procedures to try if the
client cannot connect to a server, such as displaying a red
"Disconnected from server" notification at the top of its main screen.
Some procedures may be specifi...
Before performing an Android device software update or factory reset
such as using the Kyocera software update tool set to update the
DuraForce XD, perform either of the following steps to ensure you can
unlock the device if the Google "Verify your accoun...
Follow this procedure to transition an issue from Support to
Engineering with at least the minimum information:
* Attempt to resolve the issue, such as following the General
Troubleshooting
[https://support.sla-ptt.com/index.php?/Knowledgebase/Article...
ESChat Current Client Versions
ANDROID - 20.11 (832)
IOS - 10.9 (594)
BREW - 1.4.10 (98)
DISPATCH - 2.7.0 (335)
