Sorry - either this article does not exist or you haven't been given permission to view it.
RSS Feed
Knowledgebase
 

FIREWALL EXCEPTIONS The ESChat client requires specific network routes to communicate between the host device, such as a smartphone or computer running the client, and the remote servers. If your device has a firewall enabled or is on a network that ...
GENERAL CONCEPTS: LIST AND MAP PRESENCE ICONS Each Contact / Group on a users' list is displayed with their most recently reported status as the presence icon. This status is updated on a 10 -min registration cycle, unless in an active ESChat PTT call, ...
BREW devices are being phased out by Verizon. In order to avoid continued billing, users MUST remove the application via the active BREW device. The ESChat Lite application must be removed BEFORE porting the telephone number, or you will continue getting ...
ESChat now offers an emergency call option. This urgent call has an insistent visual flashing signal and requires the recipients to acknowledge the call. To make an emergency call, you must first designate an existing group as your emergency group and the...
The ESChat Android client uses Google Play services, another device application component, to provide features including mapping. If you are prompted with a "This app won't run unless you update Google Play Services" dialog popup message, then the device ...
Follow this procedure to view the ESChat client Username and Server: STEP 1: Select the MENU button in the upper right corner of the screen, and select ABOUT. STEP 2: A new dialogue window will appear that displays the following information: * US...
First, verify your Android software version: You can determine your current ESChat Android software version by pressing the Menu Button (three vertical dots at the top right of any ESChat screen) and selecting 'About'. Please ensure you have Version 21...
TeamViewer is a free application available to Android users in the Google Play Store. TeamViewer allows ESChat to remotely connect with your Android device for troubleshooting. Once installed, ESChat Technical Support can see and help correct issues. ...
The Contacts Tab displays the list of individual contacts and their availability. When you first enter the CONTACTS tab, depending on how your account was configured, you will see this tab first. ADDING A CONTACT: Most of the time, your contacts will ...
ESChat provides further information and options for each contact listed on your device. From the CONTACTS tab, you select a contact by tapping the contact line, then long press on the selected contact to open the secondary menu. This is the secondary me...
By default, the Groups Tab will display the names of all groups to which the user is a member. A Group is a collection of Contacts that may be called as a unit. When called, all available members become part of a Push to Talk (PTT) call. ESChat supports e...
From the GROUPS tab, you can select a group by tapping the line, then long press on the selected group. THE FOLLOWING ACTIONS ARE AVAILABLE: NOTE: A group that is created/owned by the user will have the DELETE GROUP option as well. VIEW GROUP: Thi...
In the event that you do not wish to receive PTT calls from an individual user or group but you still want to remain available to other contacts or talk groups, ESchat allows a user to block PTT calls from specific Contacts or Groups. This setting will co...
If Client Do-Not-Disturb (DND) is enabled in the Administrative Portal, then it will only receive a Broadcast group call or messages sent within the ESChat application. Otherwise, the Client will receive all ESChat calls to a Contact or Group that is not ...
Select the Messages tab to view or reply to received ESChat messages. MESSAGE LIST The body of the Message Tab contains the Message List. This lists contains a header for each message sent or received by the device, until you choose to delete them. A ...
The ESChat client uses the Android location services to report device location and to display the location information on the map. Location services on an Android device are controllable either directly on the device or controlled remotely by a System A...
The blue dot represents your physical location on the map. When Google Maps isn't sure about your location, you'll see a light blue circle around the blue dot. Your actual location might be anywhere within this light blue circle. The smaller the circle, t...
Under the Map Tab a user may find a particular contact's current physical location, display information about thfind all contacts in a particular area, and place calls to contacts based on location. PLEASE NOTE: If you do not have Mapping configured for...
Your recent call history is listed under the Recent tab. Call logs for all one to one and group calls are retained here until you choose to delete them or upon reactivation of the device with the ESChat servers. The logs include initiated, received and mi...
Control of the PTT call volume is determined by the individual device type in use. ESChat will use which ever path is hardcoded into the device, which is usually an "in-call" volume control. Most Android devices do not have a setting for the "in-call" vol...
You can choose a consistent audio setting for your ESChat communication. When an ESChat call is started, for both an initiated or received call, the current phone volume level is compared to the previously stored Minimum Call Volume set within the ESCha...
The Android Client Settings are found under the SETTINGS selection, located through the Sub-Menu Button. The following ESChat settings may be changed directly from the client device: The default settings are shown in the following table. These setting...
Android OS versions 5 and newer have a security feature allowing the device to be _locked to a single running application called Screen pinning_. You can enable this feature with or without a security requirement code in order to exit the pinned applica...
When an Android device has the lock screen enabled (unlock with pattern, pin or face recognition) and an ESChat session is started, initially the screen will "wake" and allow the user to respond via the onscreen or side PTT button (if the device is so equ...
Android clients have the option to select how the application should handle an ESChat PTT Call and Cellular Call happening at the same time. Find the Call Priority choices from the settings menu, and open the Call Priority sub menu. Users may select fro...
Android devices running an OS version of 6 or above will now display an incoming phone call in a floating panel at top of screen that allows the current application to continue it's full screen display when the VOICE Call setting has been given Priority o...
You can configure high visibility for ESChat Notifications Android OS 6+ by adjusting the Notification settings for ESChat for higher visibility within the Android 6+ OS device settings. SUGGESTED NOTIFICATION SETTINGS: * Allow notifications - On ...
The DEFAULT SOUND PROFILE is found under the Settings selection, located through the Sub-Menu Button. Minimum Call Start Volume A PTT call will start with at least this minimum volume level. Adjustable from 0 percent to 100 percent. Ring on Incoming...
Configure the App Switcher Client Setting: The App Switcher Client Setting allows an ESChat user to change to another preprogrammed application from within ESChat directly. First, you need to know the Package Name of the application you want to configur...
Here is the process for downloading a map from Google for offline use: Step 1: Make sure you're connected to the Internet and signed into Google Maps [https://support.google.com/maps/answer/2803351]. Step 2: On your phone or tablet, open the Google Ma...
Allow Debugging Step 1: From the device settings, go to Developer options. NOTE: If Developer options has not been activated, select About phone and tap the BUILD NUMBER 10 times. Step 2: Enable the Developer options, and then USB debugging. Step ...
The ESChat application has an added feature for use when your device has a dedicated PTT button, or you are using a Wired/Wireless headset equipped with a PTT button. However, if your device does not have one of these ways to initiate a call or take the f...
You can add users to a department one at a time by clicking the Add button at the top of the list. You can add multiple users at once using the Bulk Add Feature, which is described in another article. Click HERE [HTTPS://SUPPORT.SLA-PTT.COM/INDEX.PHP?/KNO...
To view a User's Groups, choose the User by clicking on the user name from the User Login list to view that individual's account and then press the GROUPS tab. The list shows all Groups that the User is a member of. You may delete an individual membersh...
You can install ESChat on your Android or iOS device via an Activation Message or by a manual install. * ACTIVATION MESSAGE: You may use this method if the device can access an email account, or if the device has: a valid phone number, SMS text messa...
ESCHAT SUPPORT IS AVAILABLE VIA: * Activation and Quick Start guides (PDF file format) and demonstration videos at the ESChat FAQ web site [http://sla-ptt.com/index.php?page=faq]. * Knowledgebase articles at the ESChat Knowledgebase web site [https:...
Email support from within the ESChat client by: * Clicking the Email Support menu option * * Enter a valid email address. * Optionally, enter a valid phone number and message containing a description of the issue. * Click the Send button to...
The following FAQs are from the US Department of Transportation Federal Motor Carrier Safety Administration. A pdf copy of this information can be found here [http://www.sla-ptt.com/downloads/cellphone-ban-faqs.pdf]. 1 Q: WHAT IS THE EFFECTIVE DATE OF ...
IOS SUPPORTED VERSION RELEASE DATE DEVICES NO 3.1.3 February 2, 2010 iPhone (1st generation), iPod Touch (1st generation) NO 4.2.1 November 22, 2010 iPhone 3G, iPod Touch (2nd generation) NO 5.1.1 May 7, ...
The data usage is dependent on the device type and network service type (2G, 3G, 4G). - While idle, and not making any calls, ESChat usage is approximately 2 Megabytes/month regardless of device and network type. - While in call and talking: - On a ...
ESChat will retain data for call logs, messages, and location history. Location History is available for 6 months, Call logs and Message data is available for 30 days. They are accessed via the admin portal. To see call history for a specific user:...
The Map view will show the location of all users in range that set up ESChat with Location Services turned on. Here are settings on your device that will affect GPS: * On Android, click SYSTEM SETTINGs, then LOCATION SERVICES. If GPS is off, the repor...
ESChat has many different ways to configure location reporting on a per user basis. The following can be selected via feature keys from the ESChat Administrative Portal: * Always report location * Never report location * Allow user to control loca...
Groups can be Ad hoc (created on the fly), or predefined. The Group tab shows the group name and each group's presence icon. Group is Inactive and available for PTT calls. Group is Active and in a call. Group is blocked. Incoming calls will not i...
The ESChat Administration Portal allows for setting an Individual User or Group Priority level. When each user or group is created, they may be assigned a Priority level. 0 is the lowest, default level, and 5 is the highest. A high priority caller will ta...
The ESChat Administration Portal allows for setting an Individual User or Group Priority level. When each user or group is created, they may be assigned a Priority level. 0 is the lowest, default level, and 5 is the highest. A high priority caller will ta...
The ESChat system provides Priority and Talker Override features that allows higher priority users and groups to interrupt ongoing calls of lower priority users. This helps organize communication in a way that reflects the needs of your organization. Th...
ESChat features two privacy options: Do-Not-Disturb (DnD) and Block Calls DO-NOT-DISTURB (DND) Do-Not-Disturb (DnD), when enabled, allows the user block all calls. ESChat callers will receive "Contact does not wish to be disturbed" message. While i...
Each user in the ESChat system may be configured with a set of Client Settings that dictates how their ESChat client performs. The follow table lists all configurable client settings available in the ESChat system. The 'Client Support' columns on the righ...
Each user in the ESChat system may be configured with a set of features that dictates what functions their ESChat client is capable of performing. The follow table lists all configurable features available in the ESChat system. The 'Client Support' column...
ESChat is compatible with a number of different languages. To switch to a secondary language, follow these steps: Open control panel and select Language. Select "Add a language" and select desired language: Once a new language has been added, select...
ESChat is compatible with a number of different languages. To switch to a secondary language, follow these steps: Open control panel and select Language. Select "Add a language" and select desired language: Once a new language has been added, select...
GENERAL CONCEPTS: 3G COVERAGE "NOT CONNECTED" MESSAGE Users in 3G coverage show up as "not-connected" when on a voicecall Customers in 3G coverage, or using a dedicated 3G devices while on a voice call will result in ESchat displaying a "not connecte...
ESChat Dispatch allows dispatchers, supervisors and office personnel to communicate with their mobile workforce. ESChat Dispatch supports Live Location Tracking, and includes all modes of ESChat communications. The Dispatch Client operates on a PC. For ...
ESChat Dispatch allows dispatchers, supervisors and office personnel to communicate with their mobile workforce. ESChat Dispatch supports live location tracking, and includes all modes of ESChat communications. For a complete walk-through guide, click her...
ESChat offers the option of silent install for the Dispatch client. This install is started from the command line in Windows and installs without the standard GUI (Graphical User Interface). It will not prompt for permissions. The install defaults to the ...
Dispatch clients behind firewalls may experience issues with mapping where the map tiles are being blocked. Please see this link for the standard Firewall Exceptions [https://support.sla-ptt.com/index.php?/Knowledgebase/Article/View/34/0/firewall-except...
The Dispatch Client of ESChat allows for the PTT button to be "programmable." The external PTT options are available for items, like a foot-switch, that can be used as the PTT button. It also offers the option to "custom" configure a combination of keyb...
ESChat Dispatch version 2.6.12+ (click here [http://www.eschat.com/index.php?page=download] to download) allows a configurable data directory location. The data directory itself is named "eptt" and it contains each provisioned ESChat User Personality. ...
The Personality Locked popup dialog window is displayed at Dispatch client start when the client personality is currently in use or the client application was not previously quit properly. If you encounter this window, click either: * The Unlock but...
RTP Gateway settings can be managed via the Administrative Portal. To view or change your RTP Gateway ports or IP address: 1.) View the RTP Gateway user and select "Edit RTP Gateway" 2.) From the department level , select "RTP Gateway" then click on...
ESChat offers the option of LMR/RoIP integration via a RoIP Gateway connected to a donor radio. Custom cabling may be required. For each channel of LMR to be integrated, the following information is required: Customer Provides: * External Static I...
When requesting a VPN Gateway connection to the ESChat Cloud Services the Customer must provide the following information in the request: ITEM HOW USED COMMENTS The type of customer gateway (for example, Cisco ASA, Juniper J-Series, Juniper SSG, ...
When using an RTP client it is important to ensure the correct IP and port are broadcast in order to maintain communication with the ESChat server. Since the ESChat server is listening on a specific IP and Port combination, Network Address Translation (NA...
SUPPORTED BLUETOOTH DEVICES * Savox BT-101 (Android only) * Savox BT-155 (Android only) * Dellking Wandfu H2 * Dellking Wandfu H3 * Aina PTT * BluComm PTT Button SUPPORTED WIRED HEADSET DEVICES For wired headsets there are 2 types sold ...
The Buddy DesktopMic 7G is a highly customizable, multi-function, professional-quality USB microphone. Buddy DesktopMic 7G includes a noise-canceling microphone element for pure audio performance. The red button operates as the PTT feature within the ...
ACCESSORIES: AINA BLUETOOTH SPEAKER/MIC WITH PTT BUTTON WIRELESS SPEAKER-MICROPHONE FOR IOS & ANDROID BUILT FOR CRITICAL COMMUNICATIONS: * Real-Time PTT : short latency * IP65: Dust tight & water resistant * Rugged : drop test 2m * Lightweig...
ACCESSORIES: SAVOX RSM-30 SETUP GUIDE The Savox RSM-30 is a wired with PTT button remote speaker mic that works with ESChat. PRODUCT OVERVEW Savox RSM-30 Remote Speaker Microphone (RSM) contains the following parts: 1. Volume + Button, Increase th...
The Savox BTR-155 is a Bluetooth with PTT button remote speaker mic that works with ESChat. _PLEASE NOTE - PTT BUTTON FUNCTIONS WITH ANDROID ONLY.__IOS USERSHAVE THE OPTION OF USE WITHOUT THE PTT BUTTON, OR BY ADDING THE BLUECOMM BLU-PTT BUTTON ALLOWING...
SAVOX CLARITY COVERT COMMUNICATION UNIT The interference free wireless covert neck-loop/microphone system, Savox Clarity, provides advanced security and immunity through a unique three point system, using a combination of encryption, field manipulatio...
ACCESSORIES: BLUCOMM BLU-PTT SETUP The Blu-PTT is a dedicated Bluetooth Push-to-Talk button that works with both Android and iOS devices. The button is often used in combination with Bluetooth earpiece as the PTT trigger option. Here are the steps r...
The BluComm Blu-PTT button uses the new Bluetooth 4.0 LE protocol, giving it a 2-year battery life. The battery is replaceable. Here's a walkthrough of the process: Time required: 10 mins Tools required: Exacto blade #2mini Philips screwdriver R...
DELLKING WANDFU H2 & H3 The new version of ESChat now has an "Event" headset option for using the DellKing Wandfu bluetooth speaker/mic. The Bluetooth with PTT option has been reconfigured to work with the Wandfu as well. The difference is device spec...
ACCESSORIES: ANDROID-SPECIFIC SETTINGS FOR DELLKING WANDFU H2 & H3 The new version of ESChat now has an "Event" headset option for using the DellKing Wandfu bluetooth speaker/mic. The Bluetooth with PTT option has been reconfigured to work with the W...
DellKing offers 2 speaker/mic Bluetooth options for use with ESChat. Here are the 2 options from DellKing: Both are paired using the following steps: 1. If on, power off the speaker/mic. 2. Have device search for available devices. 3. Press and H...
ESChat is designed with tabs for each major function. On the iPhone these tabs run across the top of the screen. Click on the BOLD labels below for more information about each functional tab. The tabs are: Contacts: [https://support.sla-ptt.com/index....
There may be a time when you will need to send support an email. This can be done from within the client itself. Email support from within the iOS client by: * From the iOS ESChat Client select More. * On the More menu, select Support. * On th...
To update ESChat on your iOS device: 1. Go to the App Store from the home page: 2. When the App Store opens, select Updates from the bottom row: 3. Select "All" and find ESChat, update by clicking the download icon: For help with this or any ot...
You can set your iOS device to accept automatic updates. We recommend this setting with ESChat to make sure you always have the most current version. Go to Settings, then to iTunes & App Store: 2. Select Updates to on:. For assistance with this or ...
iOS users have an app permissions and notification setting. To use all aspects of ESChat, the app will need to be allowed a few permissions. To check or change these permissions from the device settings menu, scroll down and select The items which ESC...
TeamViewer is a free application available to iOS users in the Apple App Store that permits a remote connection for troubleshooting. Once installed, ESChat Technical Support can then view screenshots directly from the iOS device aiding in troubleshootin...
When an iOS device is paired to a Bluetooth audio receiver, and ESChat is running in the background, the ESChat connection is indicated by a red notification banner across the top of the screen. To remove this notification banner: STEP 1. Access the...
Contacts are individuals or entities with whom you can communicate directly within the ESChat application. When you first enter the Contacts tab, depending on how your account was configured, you may or may not have a list of predefined contacts. ADDING...
From the Contact List Menu you can call, message, view on a map, or block calls. Choose a contact by tapping the contact line, then selecting the icon as shown below. The Contact Information/Option screen, contains the following information: * The ...
The Groups Tab displays the names of all groups to which the user belongs. A group is a collection of contacts that may be called as a unit. When called, all available members become part of a Push to Talk (PTT) call. ESChat supports eight different types...
IOS: IPHONE GROUP OPTIONS When the Allow Group Management Feature Key has been enabled, you may make changes to certain group types directly from the device. The GROUP OPTIONS screen lists all group members and possible actions for that particular group...
Select the MESSAGES tab to send and view received ESChat messages. MESSAGE LIST The body of the Message Tab contains the Message List. This lists contains a header for each message sent or received by the device, until you choose to delete them. A mess...
The Map Tab displays a particular contact's current physical location, finds all contacts in a particular area, and places calls to contacts based on location. PLEASE NOTE: If mapping is not configured for your device in the Administrative Portal, you w...
The Recents Tab lists your call history. Call logs for all one to one and group calls are saved here until you choose to delete them. The logs include initiated, received and missed calls. The calls are listed in reverse chronological order, with the most...
The three-dot "more" tab leads to Settings, Contact Support, About, and Sign Out. SETTINGS:. For more detailed information on specific Client Settings, click here [https://docs.google.com/document/d/1p7hdicx10NSzEVM5grcjvIOQPp64OrXEJswVDYKnAyE/edit]. ...
IOS: IPHONE CLIENT SETTINGS The iOS Client Settings are found under the Settings selection, located on the MORE tab. The default settings are shown in the following table. These settings may also be set in the Administrative Portal and these choices w...
The Default Sound Profile is found under the Settings selection, located on the MORE tab. Minimum Call Start Volume A PTT call will start with at least this minimum volume level. Adjustable from 0 percent to 100 percent. Volume Boost Boost the ton...
The Headset Sound Profile is found under the Settings selection, located on the MORE tab. Minimum Call Start Volume A PTT call will start with at least this minimum volume level. (Adjustable from 0 to 100 percent ) Volume Boost Boosts the volume o...
iOS offers a Do-not-Disturb (DnD) option separate from the Do-not-Disturb (DnD) within ESChat. A few key considerations are: * If the iOS device has the Apple Do-not-Disturb (DnD) enabled, incoming ESChat calls will not "wake" the screen as all noti...
Once a user has the Feature Key setting of ALLOW DND enabled, this function is accessed by the DND toggle icon located in the top right corner of the device screen on the Contacts or Groups tab. Do not Disturb IS NOT enabled, allowing the user to send ...
If you are experiencing issues with your User account being dropped while the application is running in the Background or your device is in a locked state, you will need to check the BACKGROUND APP REFRESH setting for the ESChat application. STEP 1: Ope...
You can determine how you recieve ESChat notifications when the app is not open. NOTE: If ESChat is open, iOS will NOT deliver a notification. The indication of a received message will be the red circle on the Messages tab. To configure iOS notification...
If you can't transmit with voice or audio on iOS 7 or newer versions, and all other features work correctly, you may need to give ESchat permission to use the microphone. HOW TO DO THIS: Go to the iPhone setting menu and select Privacy: From the Pri...
It is possible to lock an iOS device to just the ESChat app with the Apple Configurator. The Apple Configurator is listed in the Apps Store : APPLE CONFIGURATOR * FREE * Category: Utilities [https://itunes.apple.com/us/genre/mac-utilities/id1201...
iOS users who disable WiFi will see the ESChat prompt for a "Location Accuracy" change which enables WiFi. When WiFi is disabled, ESChat will show this "Location Accuracy" dialog box frequently until either WiFi is re-enabled or WiFi Networking is turned ...
The iPad version of ESChat isn't just a large version of the iPhone. It looks similar to the Dispatch PC version. The iPad version has the map shown at all times just like the Dispatch install. Here is a walk-through of each screen on the iPadAir: Con...
Users on iOS 9.0 and newer devices that are experiencing repeated dropped calls when switching between WiFi and Carrier on the fringe of WiFi coverage now have an option which helps maintain connection. Tested with ESChat resulted in siginificatly less ...
The ESchat Administrative Portal provides an interface for Customers to manage their own ESChat devices. Secure and password protected, administrative logins are provided for one or more technical representatives within a Customer's organization. The Ad...
When you first login, you will have a view of your Enterprise's details. Click on the tabs to move between different functional areas in the Administrative Web Portal. An enterprise is made up of departments, and within each department you will be able to...
Adding a New Department comprises the first step in organizing your ESChat users. STEP 1: From the Administrative Portal, select the DEPARTMENTS tab and then the ADD button. STEP 2: Enter a Department name, then select SUBMIT. The portal will automa...
You can add users to a department one at a time by clicking the Add button at the top of the list. You can add multiple users at once using the Bulk Add Feature, which is described in another article. Click HERE [HTTPS://SUPPORT.SLA-PTT.COM/INDEX.PHP?/KNO...
The Activation Code is the device specific code for each user. You'll need this code for your user to sign in to ESChat. If your user changes their device, they can still use the code providing you complete the step of clearing the public key in the porta...
Navigate to a user by clicking the Departments tab, then click the Users tab to view all of the users in the selected Department. The resulting table shows your enterprise users' current registration state and device information. From here you can add, de...
To delete one or more Users, place a checkmark in the select box to the left of the User Login column. Once the User(s) to be deleted have been selected, the DELETE button will become available. Click DELETE to remove the User(s). NOTE: When Users have ...
Changes to these settings affect what is displayed on the target device's Settings (Preference) menu, the UI controls, and client interaction with the device. NOTE: This list is not refreshed when a user makes a change to a setting on the device. Theref...
ADMINISTRATIVE PORTAL: FEATURE KEYS Each user in the ESChat system may be configured with a set of features that dictates what functions their ESChat client is capable of performing. The following table lists all configurable features available in the E...
Feature Keys control the behavior and capabilities of the device. Feature keys can be changed per device or for a group of devices by using Templates. To change Feature Keys for a particular device, click the Username, the SETTINGS tab, and then click E...
Templates are used to set a specific configuration of feature keys or client settings that will be applied to a selected number of Users. To modify Templates, click the TEMPLATE tab. There are two levels of Templates: Enterprise level and Department level...
ESChat allows you to bulk add users. You "batch" load users from an Excel (.csv) sheet. From the Users tab, first download the bulk user template: The required fields are: * USER LOGIN: Unique User name that will be seen by other devices in the Ente...
A few fields can be changed for several Users at once. To do this, click the USERS tab, use the check box to select the User(s) to be edited, and then click the EDITbutton. The Bulk Modify Users box appears where you make changes to the following editab...
ADMINISTRATIVE PORTAL: CLEAR MULTIPLE PUBLIC KEYS AT ONCE How to clear multiple Public Key pairings at one time. Step 1: In the Portal, select the Department you wish to clear. Check the "Select" box next to the users you wish to modify and select E...
ESChat also offers a Bulk Delete Contacts option. This template can be used to delete multiple Contacts from a user, without having to manually remove each Contact individually. The template can be downloaded from: Populate the OWNER USER LOGIN field wi...
You may export a list of either individual Departments, or the entire client list from the Administration Portal. Step 1: Click on the Find User tab. Step 2: Select an Individual Department or the default value of All Departments to create a user list...
Users can be assigned to a Feature Key Template, a Client Settings Template, or both after they have been created. Both a Feature Key and a Client Settings Template may have identical names, but, the user must still be assigned separately to each template...
ESChat has a Bulk Loading Feature that will allow an Administrator to Add multiple new users, Activate multiple users, Add/Remove multiple contacts, Add/Delete multiple groups, or Add/Remove multiple group members at once using a loadiing Template. Ther...
Typically ESChat Users have pre-defined Contacts. These can be changed in several ways: * Contacts can be added and deleted on the device, if the User has ALLOW CONTACT MANAGEMENT Feature Key enabled. * The User can be given maximal or all contacts ...
To create a group, click on the ADD button at the top of the group list. Within the ADD GROUP menu you will be able to: name, describe, set the group type, assign a priority level to this group, set the caller option, choose when the group call will be ...
To view a User's Groups, choose the User by clicking on the user name from the User Login list to view that individual's account and then press the GROUPS tab. The list shows all Groups that the User is a member of. You may delete an individual membersh...
In order to add users to or remove users from a group, first select the group and then click on the "Members" tab. The list will open, and shows the users currently in the group as well as the privileges assigned to each user (Recieve Calls, Originate Cal...
Important Features of the Broadcast Group * Broadcast Groups may only be created by the ESChat Support team. This group may then be modified by the account Administrator. Users may be placed into a Broadcast Group as Originate Calls privilege, Receiv...
To enable this calling feature, navigate to the desired user within the USERS tab, and click on the user login. Then click on EDIT CLIENT SETTINGS. Within the resulting MODIFY CLIENT SETTINGS window, click on the EMERGENCY tab. Select the drop down menu...
An External Resource defines a connected DMR or P25 network. After you purchased a P25/ISSI or DMR/AIS gateway interface, you will need to define the interface by click the External Resources tab. If you do not see the EXTERNAL RESOURCES tab, contact ES...
There should be one or more talk group aliases assigned to your enterprise. To view the available talk group aliases, first click the EXTERNAL RESOURCES tab, and then the TALK GROUP tab. Talk Group aliases are separated under two tabs, AVAILABLE and ASSIG...
There should be one or more user or talk group aliases assigned to your enterprise. To view the available user aliases, first click the EXTERNAL RESOURCES tab, and then the USERS tab. User aliases are separated under two tabs, AVAILABLE andASSIGNED. If yo...
ESChat users who wish to communicate with P25/DMR Radio users must be assigned an external alias. There are two ways to do this, through a bulk load or under the specific user setting. The BULK ASSIGN USER ALIASES template and button can be found by cl...
The MAP tab is used to show department users that are currently logged in and reporting their location. This display DOES NOT refresh automatically. To update locations, click the refresh button to the right of the map display. Click on a user to have t...
ADMINISTRATIVE PORTAL: TRACKS Historical Location Tracking is an additional feature that allows an administrator the capability of reviewing the past location data from ESChat devices within their Enterprise. Through the management portal, the location ...
The ASSOCIATIONS tab allows contacts to be added or shared when an enterprise has multiple departments. Associations are one-way by default, allowing members from one department to add or view members from another department. An example of such an associa...
For Messages and Calls, there are selectable options for a date/time range and number of records to display. Once either tab is selected the option box will open just below the tab, set your date/time range and the number or records to display and click A...
The ESChat android client allows for detailed message status information. This feature must be enabled via the feature keys for each user. Once enabled , status detail and icons will display on messages sent and received: For questions or assistance...
The DIAGNOSTICS tab contains the history of account creations and registrations to the ESChat server. Here is a sample of the Diagnostics tab information: This information can be especially helpful when Bulk Uploading Users. You can see the time and...
The USAGE tab will generate three graphs displaying information that covers the daily: * Total of users (Total number of users, Active Users, and the billing status of users) * Number and type of calls made (Group or Ad Hoc) * Total duration ...
How Chain Gateways via RTP Build the structure first. Then build users and groups. Finally, assign priorities to the users and groups as expressed in the above diagram. Begin forming the gateway chain by forming 4 departments Dispatchers Chaining ...
DEPARTMENTS, MULTIPLE DEPARTMENTS AND ASSOCIATIONS Adding multiple departments to your ESChat account can be beneficial for larger companies or enterprises that have * distinct groups of employees with different roles that don't need to communicate...
Staff: OAuth KB - this is a draft Each user who wants to share a device will need to have a user id on the OAuth server to create instances in ESChat. If you have 3 people signing in to a shift, you need to create 3 users in the OAuth server and in the ...