Knowledgebase: iPhone, iPad, iPod
iPhone Install and Activation
Posted by Judy King on 22 January 2013 10:35 AM

There are two types of ESChat account, a free trial account or a paid subscription.  How you install and activate your account depends on which of the account you have:

Paid Subscription Account Installation and Activation

There are two client installation/activation methods for a paid subscription or a corporate demo User account:

  • Activation message: Use this method if the device has a phone number, SMS text message service, and a cellular carrier. Or, use this method if the device has an email address. If the ESChat User account is configured with this information, then an activation message will be sent to the device with instructions to set up your account. Follow the procedure here to activate from a few taps on the screen.
  • Manual activation: On your device, search for ESChat in the Apple App Store. Install, then Open the App. Enter at least one letter as the Username. It can be any letter. Then, enter the unique activation code for that device.

 

Free Trial Account Installation and Activation 

For a free trial subscription, first click this link, then click the Activate Free Trial Account to set up your demo account.  This process will only take a minute.  Save your username and password for initiating the ESChat app.

On your device, search for ESChat in the Apple App Store.  Install, then Open the App.  Enter the username and password returned in the last step and you are ready to start making calls.

 

Apple App Store Account Requirement

An Apple App Store account linked to the Apple device is required to download an App Store application to the device, such as the ESChat client application.

The Apple device must be linked to an Apple App Store account.

View Apple Settings > iTunes & App Stores > Apple ID field on the device, which contains an email address if the device is linked to an Apple App Store account. If this field is empty, then the device must be linked to an Apple App Store account.

 

Apple App Store Account Configuration Hints

The following table contains Apple App Store account configuration and resolution hints.

Apple ID Support

http://www.apple.com/support/appleid/


Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card

https://support.apple.com/kb/HT2534


Procedures to reset your Apple ID on an Apple device, such as if you encounter Apple App Store issues preventing the download of the ESChat client.

https://discussions.apple.com/message/15491058#15491058

https://discussions.apple.com/message/23016912#23016912

Apple ID: Turning off two-step verification for your Apple ID https://support.apple.com/kb/HT5631
Apple ID: Frequently asked questions about two-step verification for Apple ID https://support.apple.com/kb/HT5570

 

Minimum iOS Version

The ESChat client requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Refer to the Apple App Store client page here.



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