Knowledgebase
Obtaining Support
Posted by Pete Cabral on 10 October 2013 10:04 AM

Contact Us

ESChat support is available via:

  • Activation and Quick Start guides (PDF file format) and demonstration videos at the ESChat FAQ web site.
  • Knowledgebase articles at the ESChat Knowledgebase web site.
  • Email support from within the ESChat Android client using the procedure here.
  • Email support from within the ESChat iOS client. here
  • Email support from within the ESChat Dispatch client using the procedure here.
  • Submit a support ticket at the ESChat Support web site.
  • Emailing a message to ptt-support@slacorp.com
  • Calling toll free in the USA: 844.4ESCHAT (844.437.2428)
  • Calling (world wide): 805.541.5044 x3

Provide Us

Please provide as much of the following information that is available to you in an ESChat support request:

  • Your Name.
  • Your preferred contact method, such as a phone number or email address. Certain ESChat cellular device support requests may be better served using a contact phone number different than an ESChat cellular device number.
  • Describe the issue or request.
  • The ESChat Username.
    • This is displayed in the About screen of a cellular device ESChat client.
    • This is displayed in the ESChat > Options > Personalities tab of an ESChat dispatch client.
    • This is displayed in the subject of the ESChat Activation email message.
    • This is displayed in the body of the ESChat Activation text message, in parenthesis after the phrase "ESChat Setup".
  • The ESChat Enterprise name, such as "commercial01" or "public", or the numeric Enterprise identifier.
    • This is displayed in the About screen of a cellular device ESChat client.
    • This is displayed in the ESChat > Options > Personalities tab of an ESChat dispatch client.
    • This is displayed in the subject of the ESChat Activation email message.
    • This is displayed in the body of the ESChat Activation text message, in parenthesis after the phrase "ESChat Setup".
  • The ESChat cellular device phone number, if applicable.
    • This is typically displayed in the cellular device settings menu.
    • Or, cellular call another cellular device from the ESChat cellular device, then note the displayed phone number.
  • The ESChat device email address, if applicable.
  • The ESChat BREW (Ravine2 and other supported devices) device Hexadecimal MEID or ESN, if applicable.
    • This is typically displayed in the cellular device settings menu, or on a label in the battery compartment.
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