Knowledgebase
Client Activation Error Codes
Posted by Bryce Ahler on 13 November 2015 09:40 AM

This list of common codes may help diagnose activation problems or operational issues.

Client Activation Error Codes

Error Code

Description

Possible Resolution

0 = AUTH FAILURE

User authentication has failed.

Check and clear Public Key.

1 = SERVER BUSY

Server is busy.

Try again later.

2 = SOFTWARE INVALID

The currently running software is invalid i.e. it is most likely it is too old to  run on the current system.

Prompt user to update to the current release.

3 = NETWORK TIMEOUT

The current network operation timed out.

Try again later.

4 = NETWORK FAILURE

The network has failed for some reason.

Try carrier vs. WiFi. Check network connection, check web browser to google, check firewall.

5 = FILESYSTEM FULL

The filesystem is full and list data could not be saved.

Free up space in the device.

8 = CONFIG UPDATE FAILURE BUSY

An error occurred during config updating (or provisioning) due to the HTTP  subsystem being busy either running another transaction, or not being able to get an HTTP socket from the system.

Try again.

9 = CONFIG UPDATE FAILURE TIMEOUT

An error occurred during config updating or provisioning due to a socket  timeout. i.e. we could not contact the server .

Try again.

10 = CONFIG UPDATE FAILURE NO DATA

An error occurred during config updating or provisioning due to the server  sending back no data. e.g. the user was not provisioned.

Resend activation code.

11 = STARTUP FAILURE

An error occurred during startup.

Force quit the app and then power cycle the phone. Restart app and/or reboot phone.

12 = UPDATE SERVICE STATE FAILURE

An error occurred updating the DnD state.

No action needed.  It will fix itself eventually.

13 = UPDATE PRESENCE FAILURE

An error occurred updating presence.

Try again.

14 = GET GROUP MEMBER PRESENCE FAILURE

An error occurred getting group member presence.

Try again.

15 = ORIGINATE ADHOC CALL FAILURE

An error occurred originating an adhoc call.

Try again.

16 = ORIGINATE GROUP CALL FAILURE

An error occurred originating a group call.

Try again.

18 = FATAL ERROR

A fatal error has occurred and the core is no longer running.

Force quit the app and then power cycle the phone.

19 = NETWORK OFFLINE

The network is offline and cannot complete the desired operation.

Verify that data is available (visit a new web page), check firewall.

20 = UNTRUSTED

The handset public key is untrusted by the network.

Check trusted status in portal

21 = KEY AGREE FAILED

The key agreement process failed.

Force quit the app, power cycle phone, clear public key

22 = VP REQUIRED

Voice privacy is required and the handset does not support it.

Update to current store version.

23 = SECURITY ERROR

A security error occurred.

Try again later.

24 = MESSAGING FAILURE

A messaging transaction failed.

Try again later.

26 = SERVER AUTH FAILURE

The server failed to authenticate with the handset.

Contact Support.

28 = ANSWER CALL FAILURE

The core failed to accept the incoming alert call.

Try again, restart the app and/or reboot phone.

29 = SET CONTACT DND FAILURE

The contact DnD could not be set.

Try again, restart app and or reboot phone

30 = SET GROUP DND FAILURE

The group DnD could not be set.

Force stop the app and then power cycle the phone.

31 = SERVER UNTRUSTED

The server is not trusted by the client.

Contact Support.

33 = OPERATION NOT ALLOWED

The requested operation is not allowed.

Check feature keys.

34 = LOCATION MANAGEMENT FAILURE

An error occurred with the location manager.

Force stop the app and then power cycle the phone.

35 = MAX CALL LIMIT

A new call could not be started because the max call limit was reached.

Force stop the app and then power cycle the phone.

36 = CALL INVALID

The call object is invalid.

Force stop the app and then power cycle the phone.

37 = LIST SYNC FAILURE

An error occurred with the list syncer.

Force stop the app and then power cycle the phone.

38 = CONFIG UPDATE FAILURE INTERNAL

An error occurred during config updating or provisioning due to an internal  server error.

Contact Support.

39 = CONFIG UPDATE FAILURE DEVICE NOT FOUND

The device not being found in the system.

Add the device to the system in the portal.

40 = CONFIG UPDATE FAILURE DEVICE NOT TRUSTED

The device not being trusted by the system.

Check trust status in portal.

41 = CONFIG UPDATE FAILURE PUBLIC KEY REQUIRED

No public key being sent and it is required on this system.

Try again.

42 = CONFIG UPDATE FAILURE PUBLIC KEY MISMATCH

A mismatch between the public key sent and the one in the system

Check and clear the public key.

43 = CONFIG UPDATE FAILURE ACCESS TOKEN REQUIRED

An access token being required but not provided.

Check config on OAuth 2.0 system.

44 = CONFIG UPDATE FAILURE ACCESS TOKEN INVALID

An invalid access token being provided.

Check config on OAuth 2.0 system.

45 = CONFIG UPDATE FAILURE USER NOT FOUND

The user not being found.

Add the user to the system in the portal and/or check the OAuth field in the user config.

47 = PROCESSING DELAY EXCEEDED

A core event took too long to process. Too many of these within a time  period mean app performance is suffering.

Prompt user to reboot phone.

48 = SERVER TOO OLD  

The server is too old to support this client. Specifically either the main  protocol or one of its sub-protocols is not at the required minimum defined in this client.

User authentication has failed.

49 = FEATURE NOT SUPPORTED  

The client attempted to use a feature that is not supported on the server  the client is connected to.

Check features in server and feature keys in server.

50 = CONFIG UPDATE FAILURE SECURITY

A security violation occurred while executing the transaction.

 

51 = CONFIG UPDATE HANDSHAKE

An SSL handshake failure occurred.  The most common reason this happens is that there is an SSL proxy/interceptor in the path and the certificate that is not available to the app.  May also be a misconfiguration in the server.

 

52 = CONFIG UPDATE FAILURE GENERAL

A general failure occurred during a config update that is not covered by one of the other config update error codes listed above.

Check with Administrator to verify that the client device has a network route to the provisioning and ptt server.

This can be caused by an UnknownHostException: Unable to resolve host: No address associated with hostname.

53  = SERVER CERTIFICATE NAME MISMATCH

 The subject in server certificate does not match the server the client is running on.

 

54 = SERVER CERTIFICATE EXPIRED

 The server certificate is expired. This error code covers both the not yet valid and expired cases.

Check device date and time.

55 = SERVER CERTIFICATE BAD

 Either the server certificate or the intermediate certificate is bad for some reason.

 

56 =  VP INTERNAL ERROR

The voice privacy library is broken.

 

57 = CONFIG UPDATE FAILURE CODE EXPIRED

The activation code has expired.

Assign a new activation code.

58 = EMAIL SUPPORT FAILURE  An error occurred when performing an email support transaction. Check network connection. Try again later. 

 

 

For further assistance, please contact ESChat Support

 

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