Knowledgebase: iPhone, iPad, iPod
In-Call Volume
Posted by Pete Cabral on 10 October 2013 11:14 AM
Operation

When an ESChat call is started (for both an initiated or received call), the current phone volume level is compared to the previously stored Minimum Call Volume level set within ESChat.  The higher of the two is used.  This setting affects the volume of the received call audio, incoming call ring tone, and each floor control tone for this profile. 

While in ESChat, whether idle or in call, the volume level may be changed by pressing the side volume up and down keys. The Minimum Call Volume setting will not be changed unless changed within the Sound Profile in the Settings list. 

The speaker phone is automatically used if the Start call with Speakerphone setting is enabled.

While in an ESChat call:

  • If the speaker phone is enabled, pressing the Earpiece menu option will switch to the ear piece speaker.
  • If the ear piece speaker is enabled, pressing the Speakerphone menu option will switch to the speaker phone.

Volume and Sound affecting Settings

The following tables list the volume-affecting settings available via the ESChat Settings  list and its sub- list. Display the ESChat client, click the menu button, then select the Settings menu option, which may be in the More menu item, to display this  list. A brief textual description of each setting is displayed underneath each setting item name in the ESChat Settings list.

Different ESChat client versions may display a setting name/values/default-value differently than described here.

The setting type determines how its value is configured.

  • Tap the check box of a Check box setting to toggle its checked state on (enabled) or off (disabled).
  • Tap a Selection setting to display the selection list. Select an option from the list. Press Cancel to make no change.
  • Tap a Slider setting to display the slider control. Drag the slider to the desired value and press OK. Press Cancel to make no change.
  • Tap a Sub list setting to display the sub list of items.

 

  The ESChat Settings list contains the ESChat in-call volume-affecting settings listed in this table.

Setting

Type

Default

Description

Start call with Speakerphone

Check box

On

Checked = Enable the speaker phone when a call is started

Unchecked = Enable the ear piece speaker when a call is started

Missed Call Endless Alert

Check box

Off

Checked = Enable playing a continuous audible alert when a call is missed. This is useful to continue notifying a User of a missed call.

Unchecked = Disable playing a continuous audible alert when a call is missed.

Alert Call Ring Time

Selection setting

30

The time, in seconds, to ring when receiving an Alert Call.

One value of either:

  •      15 seconds.
  •      20 seconds.
  •      30 seconds.
  •      45 seconds.
  •      60 seconds.
  •      Unlimited.

An Alert Call requires the receiver of the call to manually accept or ignore the call within the duration of the receiver's Alert Call Ring Time. Otherwise, a dialog is displayed to the originator of the call indicating the failed call attempt and presenting an option to send an ESChat message to the receiver.

An Alert Call may be initiated to a single Contact in the Contacts list by selecting (highlighting) a Contact, long-pressing the selected Contact to display the context menu, and selecting the ESChat Alert Call menu option.

New Message Alert

Selection setting

Default

Set the alert to use when a new message is received.

One value of either:

  •      Default
  •      ESChat Ringtone

New Message Ring Time

Selection setting

Once

The time, in seconds, to ring when a new message is received.

One value of either:

  •      Once.
  •      10 seconds.
  •      15 seconds.
  •      20 seconds.
  •      30 seconds.
  •      45 seconds.
  •      60 seconds.

Default Sound Profile

Sub list

N/A

Tap the item (near the bottom of the ESChat Settings list) to display the Default Sound Profile list of items.

Headset Sound Profile

Sub list

N/A

Tap the item (near the bottom of the ESChat Settings list) to display the Headset Sound Profile list of items.

 

The Default Sound Profile controls the ESChat in-call audio settings for the device speaker phone and device ear piece speaker.

The ESChat in-call volume-affecting settings are listed in this table.

Setting

Type

Default

Description

Minimum Call Volume

Slider

100

Drag the slider to the desired in-call volume level and press OK.

0 percent is minimum volume

100 percent is maximum volume.

An ESChat call will start with at least this minimum volume level. This setting affects the volume of the received call audio, incoming call ring tone, and each floor control tone for this profile.

If the volume level at the end of an ESChat call is higher than the stored Minimum Call Volume setting, then the higher volume level is stored for future calls.

Ring on Incoming Call

Check box

On

Checked = Play the ESChat ring tone when an ESChat call is received

Unchecked = Do not play the ESChat ring tone when an ESChat call is received

Tone Gain

Selection setting

100

Sets the relative gain to play the tones (eg Grant).

A value from 0 to 100.

Vibrate on...

Check box

Varies

Checked = Enable vibration for this specific setting context

Unchecked = Disable vibration for this specific setting context.

There are multiple settings of this type.

Each Vibrate on... setting triggers a device vibration for the specific event, which is useful as another notification method.

Play... Tone

Check box

Varies

Checked = Enable tone for this specific setting context.

Unchecked = Disable tone for this specific setting context.

There are multiple settings of this type, for each in-call tone.

 

The Headset Sound Profile controls the ESChat in-call audio settings while a wired headset is plugged into the device. This may be a standard headset, or a professional headset shown here.

Headset-specific settings are in the following table:

Setting

Type

Default

Description

Headset Type

Selection setting

Default

Set the type of headset hardware.

One value of either:

  •      Default (Toggle).
  •      Two Pulse - For a Milicom or Klein headset.
  •      Delay.
  •      Bluetooth PTT

Set to Default if your headset is not a Milicom or Klein model.

Wake Display at Call Start

Check box

On

Checking this box will unlock and wake up the display when an ESChat call starts.

Tone Gain

Selection setting

50

Sets the relative gain to play the tones (eg Grant).

A value from 0 to 100.

 

For further assistance with this or any other issue, please contact support : Here

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