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CONTACT US ESChat support is available via: * Activation and Quick Start guides (PDF file format) and demonstration videos at the ESChat FAQ web site [http://sla-ptt.com/index.php?page=faq]. * Knowledgebase articles at the ESChat Knowledgebase web ...
FIREWALL EXCEPTIONS The ESChat client requires specific network routes to communicate between the host device, such as a smartphone or computer running the client, and the remote servers. If your device has a firewall enabled or is on a network that ...
ESChat, running on Android and iOS devices, works over most WiFi data networks, however care must be used when enabling WiFi. The configuration of some WiFi networks may prevent ESChat from operating properly. SLA recommends against enabling WiFi if you...
The ESChat client on a wireless Android, iOS, or Ravine2 device depends on a wireless network data connection for communication. Some issues, such as an unreachable client device or poor audio quality, may be caused by undesirable network conditions amo...
Here are the Android, iOS & Dispatch client application error codes which may help diagnose an activation or operational issues. CLIENT ACTIVATION ERROR CODES ERROR CODE DESCRIPTION POSSIBLE RESOLUTION 0 = AUTH FAILURE User authent...
FIREWALL TROUBLESHOOTING Here are firewall access trouble shooting procedures to try if the client cannot connect to a server, such as displaying a red "Disconnected from server" notification at the top of its main screen. Some procedures may be specifi...
ESChat Current Client Versions ANDROID -21.4 (1266) IOS -11.3 (778) BREW - 1.4.10 (98) DISPATCH - 2.7.0 (335)
Select either option based on the issue. Option 1) Follow this procedure to enable full logging for an ESChat User client application and obtain a log file from the app: * Ask your ESChat Administrator, or ESChat Support, to enable full logging for y...
There are two client installation/activation methods for a an ESChat account: * ACTIVATION MESSAGE: You may use this method if the device can access an email account, or if the device has: a valid phone number, SMS text message service, and a cellula...
SYMPTOM: Map tiles not displayed in Android client app. Instead Only an empty map canvas with a Google watermark logo is displayed. RESOLUTION/INVESTIGATION STEPS: - Verify proper and unblocked data service via cellular data or Wifi. - Power off, then ...
There are a few important steps to take BEFORE removing the Mobile Device Number (MDN) from a Feature phone (BREW) that is currently an ESChat Lite client. The ESChat Lite application must be removed BEFORE porting the MDN to a smart device, or you will c...