Knowledgebase: Features
SPIREC Recordings
Posted by Bryce Ahler on 16 February 2017 05:39 PM

SPIREC Recordings

**Note: a customer hosted server is required to take advantage of this feature.**

ESChat offers the option to integrate with Eventide Nexlog (with MediaWorks Plus) recording systems.

For customer who desire to record all chat sessions,  rather than just the dispatch client traffic (inherent to the PC client as an RTP stream), then SIPREC is the solution.

SIPREC will capture , label, save and allow for recall all calls made or received by all users.  This option does  require additional hardware/ software.

We recommend the NEXLOG system (with MediaWorksPlus ) by Eventide.

 

Eventide’s Nexlog hardware, which runs on the MediaWorks Plus software, can be configured per customer needs to include POTS, VoIP, SIP, and RTP inputs. 

The MediaWorks Software quickly catalogs , tags and saves calls for easy locating and playback.  Each call is broken down to show the following metadata points (cataloged by these):

 

For more information on the Eventide Nexlog system ,click Here

 

For help with this or any other issue, please contact Support

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