Knowledgebase
List and Map Presence Icons
Posted by Pete Cabral on 28 January 2014 06:35 PM

 List and Map Presence Icon

    Each contact on a users’ list is displayed with their most current status as the presence icon. 

For contacts with location enabled, they also will be displayed on the map with their current status as a presence pin.  

This status is updated on a 10 –min cycle, unless in a chat session where the update is done in near real-time.

 

  The following table shows the ESChat contact list presence icons. 

List Presence Icons

Android, iOS, Dispatch

Contact Presence

User is Available.

User is Unavailable.

User is in an ESChat call.

User is in “Do Not Disturb” mode. Either set globally in the client or only blocking calls from your User.

In “Do Not Disturb” mode enabled from Silent/Vibrate mode.

Not responding to ESChat communication.

Signed out of ESChat.

Contact is Blocked.

 

The following table shows the ESChat map presence icons.

Map Presence Icons

Android

iOS

Dispatch

Contact Presence

User is Available or Not Responding. 

User is in an ESChat call.

User is in “Do Not Disturb” mode. Either set globally in the client or only blocking calls from your User.

 

Groups have a similar set of presence icons reflecting the overall status of the group.

The following table contains the ESChat group list presence icons.

Group List Presence Icons

Android, iOS, Dispatch

Group Presence

Group is in ESChat call.

Group is not in ESChat call.

Group is blocked not in ESChat call

group_blocked_in_call.png

Group is in ESChat call and blocked.

 

The following table contains the ESChat in-call list and map User presence icons.

In-Call List and Map Presence Icons

List

Android Map

iOS Map

Dispatch Map

Map Presence

Available. Connected in the call.

purplepin.png

Current talker that has the floor during an ESChat call.

 

 

 

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