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CONTACT US ESChat support is available via: * Activation and Quick Start guides (PDF file format) and demonstration videos at the ESChat FAQ web site [http://sla-ptt.com/index.php?page=faq]. * Knowledgebase articles at the ESChat Knowledgebase web ...
FIREWALL EXCEPTIONS The ESChat client requires specific network routes to communicate between the host device, such as a smartphone or computer, running the client and the remote servers. If your device has a firewall enabled or is on a network that oper...
ESChat, running on Android and iOS devices, works over most WiFi data networks, however care must be used when enabling WiFi. The configuration of some WiFi networks may prevent ESChat from operating properly. SLA recommends against enabling WiFi if you...
LIST AND MAP PRESENCE ICON Each contact on a users' list is displayed with their most current status as the presence icon. For contacts with location enabled, they also will be displayed on the map with their current status as a presence pin. This ...
The ESChat client on a wireless Android, iOS, or Ravine2 device depends on a wireless network data connection for communication. Some issues, such as an unreachable client device or poor audio quality, may be caused by undesirable network conditions amo...
The Kyocera Torque has 2 microphones on the device, one on top and one on the bottom. If the volume of ESChat becomes very low, it has been noticed that the top mic only is in use. A simple power cycle of the phone has cleared this issue. For question...
Normally, the ESChat app is installed on an Android device via the Play Store or a Mobile Device Manager (MDM). Otheriwse, follow this procedure to side-load the ESChat app (APK) if you received an APK URL to install ESChat onto an Android device: *...
The new version of ESChat now has an "Event" headset option for using the DellKing Wandfu bluetooth speaker/mic. The Bluetooth with PTT option has been reconfigured to work with the Wandfu as well. The difference is device specific , as such here is a ...
FIREWALL TROUBLESHOOTING Here are firewall access trouble shooting procedures to try if the client cannot connect to a server, such as displaying a red "Disconnected from server" notification at the top of its main screen. Some procedures may be specifi...
Before performing an Android device software update or factory reset such as using the Kyocera software update tool set to update the DuraForce XD, perform either of the following steps to ensure you can unlock the device if the Google "Verify your accoun...
Follow this procedure to transition an issue from Support to Engineering with at least the minimum information: * Attempt to resolve the issue, such as following the General Troubleshooting [https://support.sla-ptt.com/index.php?/Knowledgebase/Article...
ESChat Current Client Versions ANDROID - 20.11 (832) IOS - 10.9 (594) BREW - 1.4.10 (98) DISPATCH - 2.7.0 (335)