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Knowledgebase : Getting Started
You must first install and activate ESChat to begin placing Push to Talk (PTT) calls. This can be done in one of two ways: * Sign up for a Demo Account (free 30-day trial) You can download a free, 30 day, demo account on our public server. To do th...
Each User account is activated using a unique Activation code for the client device, such as Android/iOS/Ravine2/Dispatch/etc. This Activation code may only be used for a single User account on a single device at a time. Certain Administrative changes...
Some Customers and Sales Representatives prefer creating multiple ESChat User accounts at once (in bulk), such as for the initial creation of many Users or adding a new set of Users for a Customer. The ESChat Management Application web site here [https:...
Follow this procedure to view the ESChat client Username and its Enterprise (server) within the ESChat client: * Display the ESChat client ABOUT screen. * The Username and Enterprise are displayed.
The Android, iOS, and Windows Dispatch client can be quickly activated via a few clicks using the activation SMS text or email message, versus manually entering each letter of the activation code. Follow the COMPLETING ACTIVATION guide for your device t...
Currently various small pay-as-you-go providers (Straight Talk and Net10) have a strick 3rd party application access block. ESchat while available for download and install via Google Play Store on Android phones, Straight Talk and NET10 customers are un...
ESchat is offered as a 30 day trial subscription for Android and iOS based phones as well as a dispatch client for PC. At the end of 30 days, your Account will be deactivated and you will receive a "Subscription Expired" message on your device. To sig...
In order to download anything from Google Play you will need a Google account on the device. From the SMS message, after clicking the download ESChat link, a new window may pop-up requesting the user's gmail account information or requesting them to creat...
New versions of ESChat are periodically released and can contain new features not offered in previous versions. While the installed product will notify the user of the availability of an update inherently, users can set the Google Store to allow for autom...
Google Play not starting the download is a more common problem with user's on WiFi then on Carrier, however it does happen on both. This often occurs when using a newly created Gmail account created on the device. This can be avoided by adding the Gma...
Verizon Media Center error 192 when installing ESChat on BREW devices There is a glitch in the Verizon Media Center install process of ESChat which can cause an install error 192: This is caused by selecting the "Add" to cart button when in the Verizo...
ESChat users who are running versions prior to the current release version via the Google Play store. To Update from Google Play: * Open Google Play and search for ESChat. Select it from the search results. * Select "Update" from the ESChat page....
***Update*** _9-14-2015 New build of ESChat Dispatch client includes fix for this issue. Please click Here [https://support.sla-ptt.com/index.php?/Knowledgebase/Article/View/233/9/dispatch-update-and-removal-process] to download the latest release_ _...
Here are the Android, iOS & Dispatch client application error codes which may help diagnose an activation or operational issues. CLIENT ACTIVATION ERROR CODES ERROR CODE DESCRIPTION POSSIBLE RESOLUTION 0 = AUTH FAILURE User authent...
TABLET BLUETOOTH PROFILE REQUIREMENTS Recently there has been an explosion in the number of tablet styles available to our customers. With the amount of options available, it has been difficult to help a customer with a choice suggestion. We have been...
Effective 2/21/2016 a new version of the server side of ESChat including the Customer Admin Portal was released. The new version contains new features and options for both users and administrators' coinciding with the updated look and feel of the Androi...
SUMMARY Android OS 5 introduced User configurable battery/power settings to conserve device power at the expense of some app functionality, such as preventing background data usage for an app. Android OS 6 expanded User control with a background data/ba...