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Knowledgebase : Features
Each user in the ESChat system may be configured with a set of Features that dictates what functions their ESChat client is capable of performing. The follow table lists all configurable features available in the ESChat system. The 'Client Support' column...
HISTORICAL LOCATION TRACKING Historical Location Tracking is an additional feature that allows an administrator the capability of reviewing the past location data from ESChat devices within their Enterprise. Through the management portal, the location ...
Changes to these effect what is displayed on the target devices' Settings (Preference) menu. If Display on Phone is active, the setting may be different as the customer has access to that specific feature. This menu IS NOT refreshed after the user makes...
The ESChat system provides a Call Priority Override feature that allows higher priority users and groups to interrupt ongoing calls of lower priority users. The priority of a call is determined by taking the higher of either: * the initiating user p...
SPIREC RECORDINGS _**Note: a customer hosted server is required to take advantage of this feature.**_ ESChat offers the option to integrate with Eventide Nexlog (with MediaWorks Plus) recording systems. For customer who desire to record all chat ses...