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Knowledgebase : Admin Portal
The ESChat Administrative Portal allows customers to manage their own ESChat account. During initial account set up, a Customer Administrator is created by providing secure and password protected administrative logins for one or more technical representat...
When you first login, you will have a view of your enterprise's details. Click on the tabs to move between different functional areas in the Administrative Web Portal. An enterprise is made up of departments, and within each department you will be able to...
You can add users to a department individually by clicking the Add button at the top of the list, or you can add multiple users at once using the Bulk Add Users [https://support.sla-ptt.com/index.php?/Knowledgebase/Article/View/603/18/bulk-add-users] feat...
The Activation Code is the unique identifier for each ESChat user. This code is necessary for users to sign in to the ESChat application. When this activation code is used, there is an encryption pairing created between the user device and the ESChat serv...
VIEWING AN INDIVIDUAL USER: Navigate to a user by clicking the Departments tab, then click the Users tab to view all of the users in the selected Department. The resulting table shows your enterprise users' current registration state and device inform...
DELETING AN USER: To delete one or more Users, first navigate to the Users tab. Select the box in the table header to select all users in this department. Place a checkmark in the select box to the left of the User Login to select one or more individual...
To view or modify a user's contact list, navigate to the Users tab and select Contacts. The resulting list will include all contacts currently displayed by the selected user. If you wish to delete any contacts from this list, you can select one or more ...
TO VIEW AN INDIVIDUAL'S GROUPS: Navigate to the Users tab, select a user, and select Groups. The list shows all groups to which the user belongs and is useful for viewing a particular user's group permissions. Group permissions are established when ad...
Each user in the ESChat system may be configured with a set of features that dictates what functions their ESChat client is capable of performing. The following table lists all configurable features available in the ESChat system. The 'Client Support' col...
Feature Keys control the behavior and capabilities of the device. Feature keys can be changed individually, or for a group of devices by using templates. To change feature keys for a particular device, navigate to the Settings tab and select Edit Featur...
To edit a user's settings on their device, navigate to the user's Settings tab and select Edit Client Settings. Changes to these settings affect what is displayed on the target device's settings menu, the UI controls, and client interaction with the dev...
Templates are used to apply a specific Client Setting or Feature Key permission settings to a group or individual. There are two levels of Templates that may be created in the Administration Portal: Enterprise or Department level templates. To create a Te...
ESChat now offers the ability to create nested departments, allowing easier management of users and an added layer of separation between users who should not be able to communicate between physical locations or internal departments. Feature Key and Client...
Choose the correct Departments tab. Open the Groups tab, then select Add. Within the Add Group menu you will be able to: name, describe, set the group type, assign a priority level to this group, set the caller option, choose when the group call will be...
Important Features of the Broadcast Group * Broadcast Groups may only be created by the ESChat Support team. This group may then be modified by the account Administrator. Users may be placed into a Broadcast Group as Originate Calls privilege, Receiv...
Please note that group members using an ESChat Android client version below the (1422) release will function with the Listen Only feature, but will not display the proper Presence Icons either in active calls or the Groups tab. We recomend updating the us...
An External Resource defines a connected DMR or P25 network. After you purchased a P25/ISSI or DMR/AIS gateway interface, you will need to define the interface by click the External Resources tab. If you do not see the EXTERNAL RESOURCES tab, contact ES...
There should be one or more talk group aliases assigned to your enterprise. To view the available talk group aliases, first click the EXTERNAL RESOURCES tab, and then the TALK GROUP tab. Talk Group aliases are separated under two tabs, AVAILABLE and ASSIG...
There should be one or more user or talk group aliases assigned to your enterprise. To view the available user aliases, first click the EXTERNAL RESOURCES tab, and then the USERS tab. User aliases are separated under two tabs, AVAILABLE andASSIGNED. If yo...
ESChat users who wish to communicate with P25/DMR Radio users must be assigned an external alias. There are two ways to do this, through a bulk load or under the specific user setting. The BULK ASSIGN USER ALIASES template and button can be found by cl...
The Map tab is used to show department users that are currently logged in and reporting their location. This display DOES NOT refresh automatically. To update locations, click the refresh button to the right of the map display. Click on a user in the lis...
Historical Location Tracking is an additional feature that allows an administrator the capability of reviewing the past location data from ESChat devices within their Enterprise. Through the management portal, the location information can be viewed graphi...
The Associations tab allows contacts to be added or shared when an enterprise has multiple departments. Associations are one-way by default, allowing members from one department to add or view members from another department. An example of such an associa...
To view messages and call history, select an individual user and choose the Messages or Calls tab. Once either tab is selected the option box will open just below the tab. Set your dates, time range and the number of maximum records to display and click A...
The USAGE tab will generate three graphs displaying information that covers the daily: * Total of users (Total number of users, Active Users, and the billing status of users) * Number and type of calls made (Group or Ad Hoc) * Total duration ...
ESChat allows you to bulk add users. You "batch" load users from an Excel (.csv) sheet. First download the bulk user template from the Users tab. The required fields are: * USER LOGIN: Unique User name that will be seen by other devices in the Ente...
A few fields can be changed for several Users at once. To do this, click the Users tab, use the check box to select the User(s) to be edited, and then click the Edit button. The Bulk Modify Users box appears where you make changes to the following edita...
ESChat also offers a Bulk Delete Contacts option. This template can be used to delete multiple Contacts from a user, without having to manually remove each Contact individually. The template can be downloaded from: Populate the Owner User Login field wi...
ESChat has a Bulk Loading Feature that will allow an Administrator to Add multiple new users, Activate multiple users, Add/Remove multiple contacts, Add/Delete multiple groups, or Add/Remove multiple group members at once using a loadiing Template. Ther...
You may clear multiple Public Key pairings at one time. This feature is useful when you have a number of users who are switching to new devices. For more information on the Public Key and activation codes, please see Send an Activation Code to a User. S...
The ESChat Administration Portal will allow you to export a list of users within an individual Department or the entire Enterprise. STEP 1: Navigate to the Find User tab. _NOTE: You may limit the information exported by using the Show/Hide columns but...
To enable this calling feature, you must have already created an Enterprise Closed group that will be configured as the Emergency Call Group. For our example we named the group "Emergency". Once the user is a member of this group, you will then be able to...
A few fields can be changed for several users at once. To do this, click the Users tab, use the check box to select the user(s) to be edited, and then click the Edit button. The Bulk Modify Users box appears where you make changes to the following edita...
The Message Template feature allows you to create a standard set of messages for streamlining company communication. Once a set of messages has been created for a group, users may select that standard feature for sending messages. In the Admin Portal, s...