RSS Feed
Knowledgebase : Admin Portal
You can add users to a department one at a time by clicking the Add button at the top of the list. You can add multiple users at once using the Bulk Add Feature, which is described in another article. Click HERE [HTTPS://SUPPORT.SLA-PTT.COM/INDEX.PHP?/KNO...
To view a User's Groups, choose the User by clicking on the user name from the User Login list to view that individual's account and then press the GROUPS tab. The list shows all Groups that contain the user as a member. You may delete an individual mem...
The ESChat Administration Portal allows for setting an Individual User or Group Priority level. When each user or group is created, they may be assigned a Priority level according to the needs of your organization's hierarchy. 0 is the lowest, default lev...
The ESChat Administrative Portal provides an interface for Customers to manage their own ESChat devices. Secure and password protected, administrative logins are provided for one or more technical representatives within a Customer's organization. The Ad...
When you first login, you will have a view of your Enterprise's details. Click on the tabs to move between different functional areas in the Administrative Web Portal. An enterprise is made up of departments, and within each department you will be able to...
Adding a New Department comprises the first step in organizing your ESChat users. STEP 1: From the Administrative Portal, select the DEPARTMENTS tab and then the ADD button. STEP 2: Enter a Department name, then select SUBMIT. The portal will automa...
The Activation Code is the device specific code for each user. You'll need this code for your user to sign in to ESChat. If your user changes their device, they can still use the code providing you complete the step of clearing the public key in the porta...
Navigate to a user by clicking the Departments tab, then click the Users tab to view all of the users in the selected Department. The resulting table shows your enterprise users' current registration state and device information. From here you can add, de...
To delete one or more Users, place a checkmark in the select box to the left of the User Login column. Once the User(s) to be deleted have been selected, the DELETE button will become available. Click DELETE to remove the User(s). NOTE: When Users have ...
Changes to these settings affect what is displayed on the target device's Settings (Preference) menu, the UI controls, and client interaction with the device. NOTE: This list is not refreshed when a user makes a change to a setting on the device. Theref...
Each user in the ESChat system may be configured with a set of features that dictates what functions their ESChat client is capable of performing. The following table lists all configurable features available in the ESChat system. The 'Client Support' col...
Feature Keys control the behavior and capabilities of the device. Feature keys can be changed per device or for a group of devices by using Templates. To change Feature Keys for a particular device, click the Username, the SETTINGS tab, and then click E...
Templates are used to set a specific configuration of feature keys or client settings that will be applied to a selected number of Users. To modify Templates, click the TEMPLATE tab. There are two levels of Templates: Enterprise level and Department level...
ESChat allows you to bulk add users. You "batch" load users from an Excel (.csv) sheet. From the Users tab, first download the bulk user template: The required fields are: * USER LOGIN: Unique User name that will be seen by other devices in the Ente...
A few fields can be changed for several Users at once. To do this, click the USERS tab, use the check box to select the User(s) to be edited, and then click the EDITbutton. The Bulk Modify Users box appears where you make changes to the following editab...
ADMINISTRATIVE PORTAL: CLEAR MULTIPLE PUBLIC KEYS AT ONCE How to clear multiple Public Key pairings at one time. Step 1: In the Portal, select the Department you wish to clear. Check the "Select" box next to the users you wish to modify and select E...
ESChat also offers a Bulk Delete Contacts option. This template can be used to delete multiple Contacts from a user, without having to manually remove each Contact individually. The template can be downloaded from: Populate the OWNER USER LOGIN field wi...
You may export a list of either individual Departments, or the entire client list from the Administration Portal. Step 1: Click on the Find User tab. Step 2: Select an Individual Department or the default value of All Departments to create a user list...
Users can be assigned to a Feature Key Template, a Client Settings Template, or both after they have been created. Both a Feature Key and a Client Settings Template may have identical names, but, the user must still be assigned separately to each template...
ESChat has a Bulk Loading Feature that will allow an Administrator to Add multiple new users, Activate multiple users, Add/Remove multiple contacts, Add/Delete multiple groups, or Add/Remove multiple group members at once using a loadiing Template. Ther...
Typically ESChat Users have pre-defined Contacts. These can be changed in several ways: * Contacts can be added and deleted on the device, if the User has ALLOW CONTACT MANAGEMENT Feature Key enabled. * The User can be created with the (default) set...
To create a group, go to the Groups Tab click on the ADD button at the top of the group list. Within the ADD GROUP menu you will be able to: name, describe, set the group type, assign a priority level to this group, set the caller option, choose when th...
In order to add users to or remove users from a group, first select the group and then click on the "Members" tab. The list will open, and shows the users currently in the group as well as the privileges assigned to each user (Recieve Calls, Originate Cal...
To enable this calling feature, you must have an Enterprise Closed group that will be configured to be an Emergency group (For our example we named the group "Emergency"). Once you add a member to this group you then must enable the Emergency feature key ...
An External Resource defines a connected DMR or P25 network. After you purchased a P25/ISSI or DMR/AIS gateway interface, you will need to define the interface by click the External Resources tab. If you do not see the EXTERNAL RESOURCES tab, contact ES...
There should be one or more talk group aliases assigned to your enterprise. To view the available talk group aliases, first click the EXTERNAL RESOURCES tab, and then the TALK GROUP tab. Talk Group aliases are separated under two tabs, AVAILABLE and ASSIG...
There should be one or more user or talk group aliases assigned to your enterprise. To view the available user aliases, first click the EXTERNAL RESOURCES tab, and then the USERS tab. User aliases are separated under two tabs, AVAILABLE andASSIGNED. If yo...
ESChat users who wish to communicate with P25/DMR Radio users must be assigned an external alias. There are two ways to do this, through a bulk load or under the specific user setting. The BULK ASSIGN USER ALIASES template and button can be found by cl...
The MAP tab is used to show department users that are currently logged in and reporting their location. This display DOES NOT refresh automatically. To update locations, click the refresh button to the right of the map display. Click on a user to have t...
ADMINISTRATIVE PORTAL: TRACKS Historical Location Tracking is an additional feature that allows an administrator the capability of reviewing the past location data from ESChat devices within their Enterprise. Through the management portal, the location ...
The ASSOCIATIONS tab allows contacts to be added or shared when an enterprise has multiple departments. Associations are one-way by default, allowing members from one department to add or view members from another department. An example of such an associa...
For Messages and Calls, there are selectable options for a date/time range and number of records to display. Once either tab is selected the option box will open just below the tab, set your date/time range and the number or records to display and click A...
The ESChat android client allows for detailed message status information. This feature must be enabled via the feature keys for each user. Once enabled , status detail and icons will display on messages sent and received: For further assistance, pl...
The DIAGNOSTICS tab contains the history of account creations and registrations to the ESChat server. Here is a sample of the Diagnostics tab information: This information can be especially helpful when Bulk Uploading Users. You can see the time and...
The USAGE tab will generate three graphs displaying information that covers the daily: * Total of users (Total number of users, Active Users, and the billing status of users) * Number and type of calls made (Group or Ad Hoc) * Total duration ...
Important Features of the Broadcast Group * Broadcast Groups may only be created by the ESChat Support team. This group may then be modified by the account Administrator. Users may be placed into a Broadcast Group as Originate Calls privilege, Receiv...