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Knowledgebase : Management Portal
Users can be assigned to a Template after it has been created. The same process is used to modify currently assigned Users. Select the Template by clicking on the template name. This brings up a window similar to the add template window with a new t...
There are two types of templates available : Feature Keys and Settings To create a TEMPLATE , select the type of template then ,click the ADD button. This will bring up the Template screen. Enter a Template name, adjust the feature keys or client ...
HISTORICAL LOCATION TRACKING Historical Location Tracking is an additional feature that allows an administrator the capability of reviewing the past location data from ESChat devices within their Enterprise. Through the management portal, the location ...
Changes to these effect what is displayed on the target devices' Settings (Preference) menu. If Display on Phone is active, the setting may be different as the customer has access to that specific feature. This menu IS NOT refreshed after the user makes...
A few fields can be changed for several Users at once. To do this, click the USERS bar, use the selected check box to pick the User(s) to be edited, and then click the BULK EDIT USERS button. To make changes, set the following editable fields: DEPARTM...
To delete one or more Users, place a check mark in the select box to the left of the User Login column. Once the User(s) to delete have been selected, the DELETE button will become available. Click DELETE to remove the User(s). Note, when Users have...
BULK ADD USER(S) ESChat has a provision to allow a Bulk Upload of Users. Bulk upload allows you to "batch" load Users from an Excel (.CSV) sheet. From the User tab, first download the Bulk User Template: The template is in Excel format and looks like...
Feature Keys control the behavior and capabilities of the device. Feature keys can be changed per device or for a group of devices by using Templates. To change Feature Keys for a particular device, click the Username, the SETTINGS tab, and then click...
Click the USERS tab to view all of your Users. The User table shows your enterprise Users' current registration state and device information. You can add Users to a department one at a time by clicking the ADD button at the top of the list. After clic...
To edit a particular User's information, click the USERS tab, find the particular User in the User table, and click the User name in the User Login column. The list will be replaced with the User information. Click the EDIT button to change these sett...
If a USER has never used their ESChat account, or has a replacement device, you will need to resend the activation text or email to the device. To do this, follow the steps above in section 3.2 to get to a particular User's MODIFY USER screen. This is...
Typically ESChat Users have pre-defined Contacts. These can be changed in several ways: - Contacts can be added and deleted on the device, if the User has ALLOW CONTACT MANAGEMENTFeature Key enabled. - The User can be given maximal or all contacts wit...
To view a User's Groups, choose the User by clicking on the Users name from the User Login Volume to view an individual account and then press the GROUPS tab. The list shows all Groups that the User is a member of. The columns are: - GROUP NAME: Nam...
The Diagnostics Tab contains the history of account creations and registrations to the ESChat server. Here is a sample of the Diagnostics tab information: This information can be especially helpful when Bulk Uploading Users. You can see the time and...
TRACKS REFERS TO HISTORICAL LOCATION TRACKING Historical Location Tracking is an additional feature that allows an administrator the capability of reviewing the past location data from ESChat devices within their Enterprise. Through the management porta...
To create a Group, click on the ADD button at the top of the Group list. Within the create GROUP menu you will be able to Name, Describe, and set the type of the Group as well as assign a priority level to this group. Five types of groups can be creat...
Select the Group then click the MEMBERS tab. The MEMBERS list will open. This list shows the Users currently in the group as well as the abilities assigned to each User (Receive Calls, Originate Calls, and Talker Override). Removal of a User is done f...
Setting is reserved for Customers using an LMR interface. Changes are NOT RECOMMENDED. The map tab is used to show department Users that are currently logged in and reporting location. This display DOES NOT refresh automatically. To update locations, ...
The usage tab will display 3 graphs showing the usage by this Customer. * The first graph is Number of Users vs. Date. * The second graph is Number of Calls vs. Date. * The third graph is Call Duration (minutes) vs. Date Back to Index [https://su...
The Account Contacts Tab will show the authorized contact person(s) for this Customer. For each contact there are roles which allow different levels of access: * Primary Role - This contact is the main contact for this company. * Admin Role - This...
The Account Reps Tab will display any associated sales agent. Commonly when, setup by a Wireless Sales Agent, the Agent's information will appear here. Back to Index [https://support.sla-ptt.com/index.php?/Knowledgebase/Article/View/187/18/index-of-a...
The ESChat Administration Portal provides an interface for Customers to manage their own ESChat accounts. Secure and password protected, administrative logins are provided for one or more technical representatives within a Customer organization. With th...
TEMPLATES are used to set a specific configuration of feature keys that will be applied to a number of Users. To modify Templates, click the TEMPLATE tab underneath department. CREATE A TEMPLATE There are two types of templates available : To cre...
ESChat provides a Bulk Activation option. Bulk Activation can be used after bulk loading Users in the Inactive state, so that a large number of Users can be activated without editing them one by one. To use this, download and populate the BULK ACTIVA...
The Admin Portal is a powerful resource for your Enterprise. Access to the portal is normally assigned to the Technical contact within your company. It establish access contact support at 844-437-2428 or by email ptt-support@slacorp.com Here are the...
Effective 2/21/2016 a new version of the server side of ESChat including the Customer Admin Portal was released. The new version contains new features and options for both users and administrators' coinciding with the updated look and feel of the Androi...