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Knowledgebase : Management Portal
The Admin Portal is a powerful resource for your Enterprise. Access to the portal is normally assigned to the Technical contact within your company. To establish access, contact support at 844-437-2428 or by email ptt-support@slacorp.com Here are th...
Effective 2/21/2016 a new version of the server side of ESChat including the Customer Admin Portal was released. The new version contains new features and options for both users and administrators' coinciding with the updated look and feel of the Androi...
The ESChat Administration Portal provides an interface for Customers to manage their own ESChat devices. Secure and password protected, administrative logins are provided for one or more technical representatives within a Customer's organization. The Ad...
When you first login, you will have a view of your Enterprise's details. You click on the tabs to move between different functional areas in the Administrative Web Portal. An enterprise is made up of departments, and within each department you will be abl...
VIEWING/EDITING AN INDIVIDUAL USER Navigate to a user by clicking the Departments tab, then click the Users tab to view all of the users in the selected Department. The User table shows your enterprise Users' current registration state and device informa...
ADDING A SINGLE USER TO A DEPARTMENT You can add Users to a department one at a time by clicking the ADD button at the top of the list. You can add multiple Users at once using the BULK ADD FEATURE, which is described in another article. Click here [http...
To edit a particular User's information: click the USERS tab, find the particular User in the User table, and click the user name in the User Login column. The list will be replaced with the User information. Click the EDIT button to change these settings...
IF THE USER HAS PREVIOUSLY REGISTERED WITH A DIFFERENT DEVICE, you will need to first clear the Public Key for this user before they can re-register. This button (on the viewing user tab) will clear the public key of the phone out of the database. IF ...
Feature Keys control the behavior and capabilities of the device. Feature keys can be changed per device or for a group of devices by using Templates. To change Feature Keys for a particular device, click the Username, the SETTINGS tab, and then click E...
Changes to these settings affect what is displayed on the target device's Settings (Preference) menu, the UI controls, and client interaction with the device. NOTE: This list is not refreshed when a user makes a change to a setting on the device. Theref...
Typically ESChat Users have pre-defined Contacts. These can be changed in several ways: * Contacts can be added and deleted on the device, if the User has ALLOW CONTACT MANAGEMENT Feature Key enabled. * The User can be given maximal or all contacts ...
To view a User's Groups, choose the User by clicking on the user name from the User Login list to view that individual's account and then press the GROUPS tab. The list shows all Groups that the User is a member of. You may delete an individual membersh...
For Messages and Calls, there are selectable options for a date/time range and number of records to display. Once either tab is selected the option box will open just below the tab, set your date/time range and the number or records to display and click A...
To delete one or more Users, place a checkmark in the select box to the left of the User Login column. Once the User(s) to be deleted have been selected, the DELETE button will become available. Click DELETE to remove the User(s). NOTE: When Users have ...
A few fields can be changed for several Users at once. To do this, click the USERS tab, use the check box to select the User(s) to be edited, and then click the EDIT button. The Bulk Modify Users box appears where you make changes to the following edita...
ESChat has a provision to allow a Bulk Upload of Users. Bulk upload allows you to "batch" load Users from an Excel (.CSV) sheet. From the USERS tab, first download the Bulk User Template: The required fields are: * USER LOGIN: Unique User name that ...
ESChat also provides a Bulk Delete Contacts option. This template can be used to delete multiple Contacts from a user, without having to manually remove each Contact individually. The template can be downloaded from: Populate the OWNER USER LOGIN field ...
Click the GROUP tab to view all of your groups. The table shows the Group Name, Group Type and the Group Priority. From here you can create groups, delete groups and modify individual group settings, including adding or removing group members. CREATING ...
ADDING/REMOVING USERS IN A GROUP Select the Group and then click the MEMBERS tab, the Members list will open. This list shows the Users currently in the group as well as the abilities assigned to each User (Receive Calls, Originate Calls, and Talker Over...
Templates are used to set a specific configuration of feature keys or client settings that will be applied to a selected number of Users. To modify Templates, click the TEMPLATE tab. There are two levels of Templates: Enterprise level and Department level...
Users can be assigned to a Feature Key Template, a Client Settings Template, or both after they have been created. Please note that both a Feature Key and a Client Settings Template may have identical names; however, the User must still be assigned separa...
The MAP tab is used to show department Users that are currently logged in and reporting their location. This display DOES NOT refresh automatically. To update locations, click the refresh button to the right of the map display. Click on a User to have t...
The ASSOCIATIONS tab allows for contacts to be added/shared when an enterprise has multiple departments. Associations are one way, allowing members from one department to add/view members from another department. An example of such an association would be...
Historical Location Tracking is an additional feature that allows an administrator the capability of reviewing the past location data from ESChat devices within their Enterprise. Through the management portal, the location information can be viewed graphi...
The USAGE tab will generate three graphs displaying information that covers the daily: * Total of users (Total number of users, Active Users, and the billing status of users) * Number and type of calls made (Group or Ad Hoc) * Total duration ...
ACCOUNT CONTACTS The ACCOUNT CONTACTS Tab will show the authorized contact person(s) for this Customer. For each contact there are roles which allow different levels of access: * Account Contact: This contact is the main contact for this company, bu...
EXTERNAL RESOURCES An External Resource defines a connected DMR or P25 network. After you purchased a P25/ISSI or DMR/AIS gateway interface, you will need to define the interface by click the External Resources tab. If you do not see the EXTERNAL RESOU...
ASSIGNING AN EXTERNAL USER ALIAS There should be one or more user or talk group aliases assigned to your enterprise. To view the available user aliases, first click the EXTERNAL RESOURCES tab, and then the USERS tab. User aliases are separated under two ...
ALIAS ESCHAT USERS TO P25/DMR UNIT IDS ESChat users who wish to communicate with P25/DMR Radio users must be assigned an external alias. There are two ways to do this, through a bulk load or under the specific user setting. The BULK ASSIGN USER ALIASE...
The DIAGNOSTICS tab contains the history of account creations and registrations to the ESChat server. Here is a sample of the Diagnostics tab information: This information can be especially helpful when Bulk Uploading Users. You can see the time and...
There should be one or more talk group aliases assigned to your enterprise. To view the available talk group aliases, first click the EXTERNAL RESOURCES tab, and then the TALK GROUP tab. Talk Group aliases are separated under two tabs, AVAILABLE and ASSIG...
To enable this calling feature, navigate to the desired user within the USERS tab, and click on the user login. Then click on EDIT CLIENT SETTINGS. Within the resulting MODIFY CLIENT SETTINGS window, click on the EMERGENCY tab. Select the drop down menu...