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Knowledgebase : iOS
ESChat is designed with tabs for each major function. On the iPhone these tabs run across the top of the screen. Click on the BLUE labels below for more information about each functional tab. The tabs are: Contacts: [https://support.sla-ptt.com/index....
There may be a time when you will need to send support an email. This can be done from within the client itself. Email support from within the iOS client by: * From the iOS ESChat Client select More. * On the More menu, select Support. * On th...
To update ESChat on your iOS device: 1. Go to the App Store from the home page. 2. When the App Store opens, select Updates from the bottom row. 3. Select "All" and find ESChat, update by clicking the download icon. For further assistance, plea...
You can set your iOS device to accept automatic updates. We recommend this setting with ESChat to make sure you always have the most current version. Go to Settings, then to iTunes & App Store: 2. Select Updates to on:. For further assistance, pleas...
iOS users have an app permissions and notification setting. To use all aspects of ESChat, the app will need to be allowed a few permissions. To check or change these permissions from the device settings menu, scroll down and select The items which ESC...
TeamViewer is a free application available to iOS users in the Apple App Store that permits a remote connection for troubleshooting. Once installed, ESChat Technical Support can then view screenshots directly from the iOS device aiding in troubleshooti...
When an iOS device is paired to a Bluetooth audio receiver, and ESChat is running in the background, the ESChat connection is indicated by a red notification banner across the top of the screen. To remove this notification banner: STEP 1. Access the...
Contacts are individuals or entities with whom you can communicate directly within the ESChat application. When you first enter the Contacts tab, depending on how your account was configured, you may or may not have a list of predefined contacts. ADDING...
From the Contact List Menu you can call, message, view on a map, or block calls. Choose a contact by tapping the contact line, then selecting the icon as shown below. The Contact Information/Option screen, contains the following information: * The ...
The Groups Tab displays the names of all groups to which the user belongs. A group is a collection of contacts that may be called as a unit. When called, all available members become part of a Push to Talk (PTT) call. ESChat supports eight different types...
IOS: IPHONE GROUP OPTIONS When the Allow Group Management Feature Key has been enabled, you may make changes to certain group types directly from the device. The GROUP OPTIONS screen lists all group members and possible actions for that particular group...
Select the MESSAGES tab to send and view received ESChat messages. MESSAGE LIST The body of the Message Tab contains the Message List. This lists contains a header for each message sent or received by the device, until you choose to delete them. A mess...
The Map Tab displays a particular contact's current physical location, finds all contacts in a particular area, and places calls to contacts based on location. PLEASE NOTE: If mapping is not configured for your device in the Administrative Portal, you w...
The Recents Tab lists your call history. Call logs for all one to one and group calls are saved here until you choose to delete them. The logs include initiated, received and missed calls. The calls are listed in reverse chronological order, with the most...
The Default Sound Profile is found under the Settings selection, located on the MORE tab. Minimum Call Start Volume A PTT call will start with at least this minimum volume level. Adjustable from 0 percent to 100 percent. Volume Boost Boost the ton...
The Headset Sound Profile is found under the Settings selection, located on the MORE tab. Minimum Call Start Volume A PTT call will start with at least this minimum volume level. (Adjustable from 0 to 100 percent ) Volume Boost Boosts the volume o...
iOS offers a Do-not-Disturb (DnD) option separate from the Do-not-Disturb (DnD) within ESChat. A few key considerations are: * If the iOS device has the Apple Do-not-Disturb (DnD) enabled, incoming ESChat calls will not "wake" the screen as all noti...
Once a user has the Feature Key setting of ALLOW DND enabled, this function is accessed by the DND toggle icon located in the top right corner of the device screen on the Contacts or Groups tab. Do not Disturb IS NOT enabled, allowing the user to send ...
If you are experiencing issues with your User account being dropped while the application is running in the Background or your device is in a locked state, you will need to check the BACKGROUND APP REFRESH setting for the ESChat application. STEP 1: Ope...
You can determine how you recieve ESChat notifications when the app is not open. NOTE: If ESChat is open, iOS will NOT deliver a notification. The indication of a received message will be the red circle on the Messages tab. To configure iOS notification...
If you can't transmit with voice or audio on iOS 7 or newer versions, and all other features work correctly, you may need to give ESchat permission to use the microphone. HOW TO DO THIS: Go to the iPhone setting menu and select Privacy: From the Pri...
It is possible to lock an iOS device to just the ESChat app with the Apple Configurator. The Apple Configurator is listed in the Apps Store : APPLE CONFIGURATOR * FREE * Category: Utilities [https://itunes.apple.com/us/genre/mac-utilities/id1201...
iOS users who disable WiFi will see the ESChat prompt for a "Location Accuracy" change which enables WiFi. When WiFi is disabled, ESChat will show this "Location Accuracy" dialog box frequently until either WiFi is re-enabled or WiFi Networking is turned ...
The iPad version of ESChat isn't just a large version of the iPhone. It looks similar to the Dispatch PC version. The iPad version has the map shown at all times just like the Dispatch install. Here is a walk-through of each screen on the iPadAir: Con...
Users on iOS 9.0 and newer devices that are experiencing repeated dropped calls when switching between WiFi and Carrier on the fringe of WiFi coverage now have an option which helps maintain connection. Tested with ESChat resulted in siginificatly less ...
The iOS Client Settings are found under the Settings selection, located on the More tab. The default settings are shown in the following table. These settings may also be set in the Administrative Portal and these choices will be reflected on the phone....
Pryme Accessories make a PTT button that pairs with your iOS device. https://www.pryme.com/index.php?l=product_detail&p=2454 [https://www.pryme.com/index.php?l=product_detail&p=2454] Whereas all Bluetooth pairings used to be made in the settings secti...
BluComm makes a PTT device that you can pair to your iOS device. http://www.blucomm.com/BluPTT-UserGuide.jpg [http://www.blucomm.com/BluPTT-UserGuide.jpg] Whereas all Bluetooth pairings used to be made in the settings section of the device, with ESCha...
Aina Wireless makes a PTT Voice Responder that pairs with your iOS devices. https://www.aina-wireless.com/ptt-voice-responder/ [https://www.aina-wireless.com/ptt-voice-responder/] Whereas all Bluetooth pairings used to be made only in the settings sec...
Aina makes a smart PTT button to pair with your iOS smartphone. https://www.aina-wireless.com/ptt-smart-button/ [https://www.aina-wireless.com/ptt-smart-button/] Whereas all Bluetooth pairings used to be made only in the settings section of the device...