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Knowledgebase : iPhone, iPad, iPod
If you are experiencing battery life issues on your iOS device, try these steps to help improve your battery life: * Turn off background app refresh for apps that don't absolutely need it. * See Settings -> General -> Background App Refresh. (Wa...
If you can't transmit with voice or audio on iOS 7 and all other features work correctly, you may need to give ESchat permission to use the microphone. HOW TO DO THIS: Go to the iPhone setting menu and select Privacy: From the Privacy menu , select ...
On iOS devices (iPhone, iPad, iPod) ESChat does not have the option to "prioritize" between ESChat and a Voice call. There is an alternate solution for this feature on iOS. However, there are a few things to note before using this alternate solution: ...
There may be a time when you will need to send support an email. This can be done from within the client itself. Email support from within the iOS client by: * From the iOS ESChat Client select More. * On the More menu, select Support. * On th...
Applications can be automatically updated on iOS. This procedure is recommended for use with ESChat. * Go to Settings, then to iTunes & App Store: 2. Select Updates to on:. For assistance with this or any other issue, contact Support [https://supp...
iOS 8 has a new selection regarding camera and photo permissions which require ESChat to be allowed within the iOS 8 settings menu. Failure to set these result in a black screen when using camera within our messaging client. To enable ESChat to access...
Apple iOS offers a Do-not-Disturb (DnD) option separate from the Do-not-Disturb (DnD) within ESChat. A few key considerations are: * If the iOS device has the Apple Do-not-Disturb (DnD) enabled, incoming ESChat calls will not "wake" the screen as al...
*****WARNING***** Excessive volume boost may cause distortion which can _damage_ your speaker or your hearing when used with an in ear headset. As the volume boost is increased so does the potential for damage. Please ensure your device is at 100% volu...
It is now possible to lock an iOS device to just the ESChat app with the Apple Configurator. The Apple Configurator is listed in the Apps Store : APPLE CONFIGURATOR * FREE * Category: Utilities [https://itunes.apple.com/us/genre/mac-utilities/id...
With Apple devices that are often "synced" to iTunes (on Mac or PC) an error log is generated for install apps (including ESChat). During an iTunes Sync the report will be saved to the local computer and can be retrieved. This report can be helpful in...
iOS users who disable WiFi will notice ESChat prompt for a "Location Accuracy" change (enabling WiFi) option. When WiFi is disabled, ESChat will show this "Location Accuracy" dialog box frequently until either WiFi is re-enabled or WiFi Networking is tu...
To update ESChat on your iOS device: 1. Go to the App Store from the home page: 2. When the App Store opens, select Updates from the bottom row: 3. Select "All" and find ESChat, update by clicking the download icon: For help with this or any ot...
If the audio stream is delayed or stuttered in either in Group or Ad-hoc calls, there can be several causes, including phone memory levels, conflicting applications, and/or poor signal quality/level. Below are some basic troubleshooting steps to help re...
iOS users have a new app permissions and notification setting. To use all aspects of ESChat, the app will need to be allowed a few permissions. To check or change these permissions from the device settings menu, scroll down and select The items which ...
iOS features the ability to recognize a street address in the body of a text message and make it a selectable link to Apple Maps for that location. To ensure the correct location is recognized, when sending address information within ESChat, place the w...
A NEW PROCESS FOR BETA TESTING ESCHAT CALLED TESTFLIGHT IS NOW BEING USED. This process requires the tester to be on IOS 8. Also an IPHONE 5 OR NEWER is required. If you are an approved tester you will be sent an invite via email. There are 2 methods...
IOS 9.0+ AND THE WIFI ASSIST OPTION Users on iOS 9.0 and newer devices that are experiencing repeated dropped calls when switching between WiFi and Carrier on the fringe of WiFi coverage now have an option which helps maintain connection. Tested with ...
Setting up TeamViewer TeamViewer is a free application available to iOS users in the Apple App Store that allows for remote connection of the device for troubleshooting. Once installed, ESChat Technical Support can then view screenshots directly from ...
ACCEPTING CALLS WHILE IOS SCREEN IS LOCKED Some agency's require their employee's to use either a passcode or Touch ID to lock company owned devices at all times: To correctly answer an ESChat call , iOS users should swipe the "Notification Bar" not ...
NETWORK IS BLOCKING APPLE PUSH NOTIFICATIONS Recent changes by Apple (released starting in iOS 10.0) have changed the way our app requests control functions of the iOS device. With this change customers may need to add exceptions to their network in or...
ESChat is designed with tabs for each major function. On the iPhone these tabs run across the top of the screen. Click on the BOLD labels below for more information about each functional tab. The tabs are: Contacts: [https://support.sla-ptt.com/index....
Contacts represent the individuals or entities that you can communicate with directly within the ESChat application. When you first enter the Contacts tab, depending on how your account was configured, you may or may not have a list of predefined contacts...
By default, the Groups Tab will display the names of all groups to which the user is a member. A Group is a collection of Contacts that may be called as a unit. When called, all available members become part of a Push to Talk (PTT) call. ESChat supports e...
ESChat provides further information and options for each contact listed on your device. From the CONTACTS tab, you can choose a contact by tapping the contact line, then selecting the icon as shown below. The Contact Information/Option screen, contains ...
When the Allow Group Management Feature Key has been enabled, you may make changes to certain group types directly from the device. The GROUP OPTIONS screen lists all group members and possible actions for that particular group. Select DONE to return to t...
Select the MESSAGES tab to send and view received ESChat messages. MESSAGE LIST The body of the Message Tab contains the Message List. This lists contains a header for each message sent or received by the device, until you choose to delete them. A mess...
Under the Map Tab a user may find a particular contact's current physical location, find all contacts in a particular area, and place calls to contacts based on location. PLEASE NOTE: If you do not have Mapping configured for your Enterprise, this tab w...
Your recent call history is listed under the RECENTS tab. Call logs for all one to one and group calls are saved here until you choose to delete them. The logs include initiated, received and missed calls. The calls are listed in reverse chronological ord...
The MORE tab allows the User to access Menu settings, Contact Support, display information about the user, and Sign Out of the application. SETTINGS:. For more detailed information on specific Client Settings, click here [https://docs.google.com/docum...
There are two client installation/activation methods for a an ESChat account: * ACTIVATION MESSAGE: You may use this method if the device can access an email account, or if the device has a valid phone number, SMS text message service, and a cellular...
The Default Sound Profile is found under the Settings selection, located on the MORE tab. Minimum Call Start Volume A PTT call will start with at least this minimum volume level. Adjustable from 0 percent to 100 percent. Volume Boost Boost the ton...
The Headset Sound Profile is found under the Settings selection, located on the MORE tab. Minimum Call Start Volume A PTT call will start with at least this minimum volume level. (Adjustable from 0 to 100 percent ) Volume Boost Boosts the volume o...
The iOS Client Settings are found under the Settings selection, located on the MORE tab. The default settings are shown in the following table. These settings may also be set in the Administration Portal; however, settings changes made from the device w...
Once a user has the Feature Key setting of ALLOW DND enabled, this function is accessed by the DND toggle icon located in the top right corner of the device screen on the Contacts or Groups tab. Do not Disturb IS NOT enabled, allowing the user to send ...
When an iOS device is paired to a Bluetooth audio receiver, and ESChat is running in the background, the ESChat connection is indicated by a red notification banner across the top of the screen. To remove this notification banner: STEP 1. Access the...
If you are experiencing issues with your User account being dropped while the application is running in the Background or your device is in a locked state, you will need to check the BACKGROUND APP REFRESH setting for the ESChat application. STEP 1: Ope...
This article addresses receiving iOS notifications when an ESChat message is received. NOTE: If ESChat is open, iOS will NOT deliver a notification. The indication of a received message will be the red circle on the Messages tab. To configure iOS notifi...
There are two client installation/activation methods for a an ESChat account: * ACTIVATION MESSAGE: You may use this method if the device can access an email account, or if the device has: a valid phone number, SMS text message service, and a cellula...