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Knowledgebase : iPhone, iPad, iPod
There are two types of ESChat account, a free trial account or a paid subscription. How you install and activate your account depends on which of the account you have: PAID SUBSCRIPTION ACCOUNT INSTALLATION AND ACTIVATION There are two client ins...
IPHONE/IPAD/IPOD LAYOUT ESCHAT is designed with tabs for each major function. On the iPhone these tabs run across the top of the screen. Click on the BOLD labels above for more information about each functional tab. The tabs are: * Contacts: [ht...
IPHONE/IPAD/IPOD CONTACTS TAB Contacts represent the individuals or entities that you can communicate with directly in ESChat. When you first enter the Contacts tab, depending on how your account was configured, you may or may not have a list of predefi...
By default, the GROUPS Tab displays the names of all groups that the user is a member of. A GROUP is a collection of CONTACTS that may be called as a unit. When called, all available members become part of a Push to Talk call. ESChat supports eight differ...
iPhone/iPad/iPod Contact Options Contact Options ESChat provides further information and options for each contact on your device. From the Contact tab, you can choose a contact by tapping the contact line, then clicking the arrow, as shown with the re...
IPHONE/IPAD/IPOD GROUP OPTIONS The Group Options screen lists all group members and possible Actions for the particular group. An example is shown below. Click Done to return to the Group List screen. The following actions are available from the Group...
iPhone/iPad/iPad Messages Tab Click the Messages Tab to send and view received ESChat messages. Message List The body of the Message Tab is the Message List. It lists a header for each message sent or received by the device, until you choose to dele...
IPHONE/IPAD/IPOD MAP TAB Under the Map Tab, you can find a particular contact's physical location, find all contacts in a particular area, and place calls to contacts based on location. Users are represented by the Green Pin icons. If you do not have ...
IPHONE/IPAD/IPOD RECENTS TAB Your recent call history is listed under the Recents Tab. Call logs for all one to one and group calls are saved here until you choose to delete them. The logs include initiated, received and missed calls. The calls are list...
OPERATION When an ESChat call is started (for both an initiated or received call), the current phone volume level is compared to the previously stored MINIMUMCALL VOLUME level set within ESChat. The higher of the two is used. This setting affects the vol...
The iOS client settings are accessible by clicking the MORE tab and then the SETTINGS menu item within the client. These settings will also be remotely configurable at the Web Portal, so the default value may differ than listed below. The setting...
If your ESChat User is allowed to configure DnD, then your ESChat client will display DND ON or DND OFF in the toolbar at the Contact or Group list. Tap on that to toggle DnD on or off.
iOS7 introduced a new flatter UI look and feel with less contrast. By default buttons have no shape around them. In iOS7.1 Apple has added some configuration for these items. To change the Buttons to have shape go to Settings -> General -> Accessibili...
This article addresses receiving iOS notifications when an ESChat message is received. NOTE: If ESChat is open, iOS will NOT deliver a notification. The indication of a received message will be the red circle on the Messages tab. To configure iOS noti...
If you are experiencing battery life issues on your iOS device, try these steps to help improve your battery life: * Turn off background app refresh for apps that don't absolutely need it. * See Settings -> General -> Background App Refresh. (Wa...
iPhone client closed (killed) behavior An iPhone ESChat User presence is displayed as unavailable if the client has been force closed (killed) on the device, such as by using this procedure: IOS: FORCE AN APP TO CLOSE Learn how to force an app to clo...
If you can't transmit with voice or audio on iOS 7 and all other features work correctly, you may need to give ESchat permission to use the microphone. HOW TO DO THIS: Go to the iPhone setting menu and select Privacy: From the Privacy menu , select ...
The ESChat activation process begins with an SMS message and/or email being sent to the handset containing the activation link. Selecting the link to continue to the activation page should look like this: If ESChat is not installed and Sign in to ESCh...
On iOS devices (iPhone, iPad, iPod) ESChat does not have the option to "prioritize" between ESChat and a Voice call. There is an alternate solution for this feature on iOS. However, there are a few things to note before using this alternate solution: ...
MINIMUM OS REQUIREMENTS FOR ALL PLATFORMS IOS SUPPORTED VERSION RELEASE DATE DEVICES NO 3.1.3 February 2, 2010 iPhone (1st generation), iPod Touch (1st generation) NO 4.2.1 November 22, 2010 iPhone 3G, iPod Touch...
There may be a time when you will need to send support an email. This can be done from within the client itself. Email support from within the iOS client by: * From the iOS ESChat Client select More. * On the More menu, select Support. * On th...
Applications can be automatically updated on iOS. This procedure is recommended for use with ESChat. * Go to Settings, then to iTunes & App Store: 2. Select Updates to on:. For assistance with this or any other issue, contact Support [https://supp...
iOS 8 has a new selection regarding camera and photo permissions which require ESChat to be allowed within the iOS 8 settings menu. Failure to set these result in a black screen when using camera within our messaging client. To enable ESChat to access...
Apple iOS offers a Do-not-Disturb (DnD) option separate from the Do-not-Disturb (DnD) within ESChat. A few key considerations are: * If the iOS device has the Apple Do-not-Disturb (DnD) enabled, incoming ESChat calls will not "wake" the screen as al...
*****WARNING***** Excessive volume boost may cause distortion which can _damage_ your speaker or your hearing when used with an in ear headset. As the volume boost is increased so does the potential for damage. Please ensure your device is at 100% volu...
The DEFAULT CALLEE is a setting option which allows an ESChat user to designate a default PTT recipient. The configured DEFAULT CALLEE is automatically called if the PTT button is pressed while the client is in the background, or while it is in the foregr...
It is now possible to lock an iOS device to just the ESChat app with the Apple Configurator. The Apple Configurator is listed in the Apps Store : APPLE CONFIGURATOR * FREE * Category: Utilities [https://itunes.apple.com/us/genre/mac-utilities/id...
With Apple devices that are often "synced" to iTunes (on Mac or PC) an error log is generated for install apps (including ESChat). During an iTunes Sync the report will be saved to the local computer and can be retrieved. This report can be helpful in...
iOS users who disable WiFi will notice ESChat prompt for a "Location Accuracy" change (enabling WiFi) option. When WiFi is disabled, ESChat will show this "Location Accuracy" dialog box frequently until either WiFi is re-enabled or WiFi Networking is tu...
To update ESChat on your iOS device: 1. Go to the App Store from the home page: 2. When the App Store opens, select Updates from the bottom row: 3. Select "All" and find ESChat, update by clicking the download icon: For help with this or any ot...
If the audio stream is delayed or stuttered in either in Group or Ad-hoc calls, there can be several causes, including phone memory levels, conflicting applications, and/or poor signal quality/level. Below are some basic troubleshooting steps to help re...
iOS users have a new app permissions and notification setting. To use all aspects of ESChat, the app will need to be allowed a few permissions. To check or change these permissions from the device settings menu, scroll down and select The items which ...
ESChat features two privacy options: Do-Not-Disturb (DnD) and Block Calls DO-NOT-DISTURB (DND) Do-Not-Disturb (DnD), when enabled, allows the user block all calls. ESChat callers will receive "Contact does not wish to be disturbed" message. While i...
iOS features the ability to recognize a street address in the body of a text message and make it a selectable link to Apple Maps for that location. To ensure the correct location is recognized, when sending address information within ESChat, place the w...
A NEW PROCESS FOR BETA TESTING ESCHAT CALLED TESTFLIGHT IS NOW BEING USED. This process requires the tester to be on IOS 8. Also an IPHONE 5 OR NEWER is required. If you are an approved tester you will be sent an invite via email. There are 2 methods...
IOS 9.0+ AND THE WIFI ASSIST OPTION Users on iOS 9.0 and newer devices that are experiencing repeated dropped calls when switching between WiFi and Carrier on the fringe of WiFi coverage now have an option which helps maintain connection. Tested with ...
Here are the Android, iOS & Dispatch client application error codes which may help diagnose an activation or operational issues. CLIENT ACTIVATION ERROR CODES ERROR CODE DESCRIPTION POSSIBLE RESOLUTION 0 = AUTH FAILURE User authent...
Setting up TeamViewer TeamViewer is a free application available to iOS users in the Apple App Store that allows for remote connection of the device for troubleshooting. Once installed, ESChat Technical Support can then view screenshots directly from ...
ACCEPTING CALLS WHILE IOS SCREEN IS LOCKED Some agency's require their employee's to use either a passcode or Touch ID to lock company owned devices at all times: To correctly answer an ESChat call , iOS users should swipe the "Notification Bar" not ...
NEW VOLUME CONTROLS AND CALL TYPE DISPLAY FOR IOS Beginning with iOS version 9.0.(315) all iOS clients will be using the new volume control and slider. Previously, when the device volume buttons were pressed, the Apple volume control meter would pop-up ...
NETWORK IS BLOCKING APPLE PUSH NOTIFICATIONS Recent changes by Apple (released starting in iOS 10.0) have changed the way our app requests control functions of the iOS device. With this change customers may need to add exceptions to their network in or...