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Knowledgebase : Android
CONTACTS TAB Contacts represent the individuals or entities that you can communicate with directly in ESChat. When you first enter the Contacts tab, depending on how your account was configured, you may or may not have a list of predefined contacts. E...
CONTACT OPTIONS There are options available for every contact. To access the options, click and hold one or more contact names. A menu will appear with all Contact Options (see image below). The following Options are supported: * Contact Info The...
GROUPS By default, the Groups Tab displays the names of all groups that the user is a member of. A Group is a collection of Contacts that may be called as a unit. When called, all available members become part of a Push to Talk call. ESChat supports eig...
GROUP OPTIONS Each Group listed on the Group Tab has several of options. To see the list of Group Options, long press one of the Group names. The resulting popup is shown below: The following actions are available from the Group Options popup: * Vi...
HEADSET USAGE ESChat supports the use of a wired headset. Any wired headset that has a microphone will work with ESChat. Additionally, some headsets have media control buttons on them that may be used as a PTT button. To use the media control button as...
To set the Tactile (Side) Key on the Casio G'zOne Commando 4G LTE (C811) follow these steps: Go to Settings: Select Tactile Key: It will open a new menu: Select Assign App: Find and select ESChat.
OPERATION When an ESChat call is started (for both an initiated or received call), the current phone volume level is compared to the previously stored MINIMUMCALL VOLUME level set within ESChat. The higher of the two is used. This setting affects the vol...
The ESChat Google client is typically installed on an Android device via a link to the Google Play Store, which requires a Google Play Store account. Alternatively, some private deployments may install the client via a Mobile Device Management system an...
Email support from within the ESChat Android client by: * Either: * At most Alert Dialog popup windows. If you do not see the menu, the try the next option. * Display the client's About screen. * Click the Email Support menu option. * For E...
The device Android version is displayed in either of these locations: * Android Settings > About phone > Android version. * The email message body created from the client's Email Support menu option. * Navigate to this link in the Android device's...
If you experience volume issues on a Samsung Android device (such as the Galaxy S3, S4, etc.) and are using ESChat client version 1.16.18 (Build 177) or earlier, please use this procedure: * Check your ESChat client version. Use the procedure here [ht...
The Android client settings are accessible by clicking the SETTINGS menu item within the client. _Different ESChat client versions may display a setting name/values/default-value differently than described here._ These settings will also be remotely c...
If Client DnD (Do-Not-Disturb) is enabled, then it will only receive a Broadcast group call. Otherwise, the Client can receive all ESChat calls to a Contact or Group that is not blocked by the User. NOTE: If the "Allow DnD" feature key is disabled f...
Google Play Services The ESChat Android client uses Google Play services, another device application component, to provide features including mapping, etc. If you are prompted with a "This app won't run unless you update Google Play Services." dialog ...
DEVICE SETTINGS The Android device Settings contains a variety of settings that can affect the ESChat client operation. NOTE: The specific Settings structure may differ between each Android device model and Android OS version. Consider reviewing thes...
Follow this procedure to view the ESChat client Username and its Enterprise (server) within the ESChat client: * Display the ESChat client ABOUT screen. * The Username and Enterprise are displayed.
The ESChat client uses Android device Location services to report device location and to display Users' location on a map. The Location services on an Android device are controllable either directly on the device by a User or remotely via a Mobile D...
Android battery life can depend on the number of items running in the background as well as options like Bluetooth or location services. Here are some links for ways to optimize battery life on Android: here [http://www.pcmag.com/article2/0,2817,23675...
How do I add a contact using a private server? Follow this procedure to add a contact to the contact list using a private server. A private server is a server other than the public server: * Verify that your ESChat client is not on the public server...
When a message with an image is received, 2 new buttons allowing you to save or share the image directly from with ESchat are available. Here are the new buttons: Save the image (Saved in the handset DCIM folder) Share this image
Currently various small pay-as-you-go providers (Straight Talk and Net10) have a strick 3rd party application access block. ESchat while available for download and install via Google Play Store on Android phones, Straight Talk and NET10 customers are un...
_UPDATE 2-1-2016_ AS OF THE RELEASE OF ESCHAT FOR ANDROID V19 (BUILD 511 AND NEWER) A PERMENENT "3 DOT" ACCESS TO THE MENU HAS BEEN ADDED. The button can be found in the upper right corner of the ESChat screen and provides access to the ESChat menu. I...
If you click the activation link in your activation SMS/email, click the ACTIVATE ESCHAT button, and get an error message of "Webpage not available", you may not yet have installed the app before trying to activate it. If this is the case, go back to th...
In order to download anything from Google Play you will need a Google account on the device. From the SMS message, after clicking the download ESChat link, a new window may pop-up requesting the user's gmail account information or requesting them to creat...
New versions of ESChat are periodically released and can contain new features not offered in previous versions. While the installed product will notify the user of the availability of an update inherently, users can set the Google Store to allow for autom...
Android phones now feature an option to allow the Android operating system to create and send bug reports. This can be useful when you want to report a bug to the author of an app or to a contact of your choice. It will enable you to write an email an...
MINIMUM OS REQUIREMENTS FOR ALL PLATFORMS IOS SUPPORTED VERSION RELEASE DATE DEVICES NO 3.1.3 February 2, 2010 iPhone (1st generation), iPod Touch (1st generation) NO 4.2.1 November 22, 2010 iPhone 3G, iPod Touch...
The Verizon Ellipsis 7 tablet Bluetooth only supports playing ESChat call audio via a Bluetooth stereo (A2DP profile) speaker, however the tablet always uses its built-in tablet microphone to record audio. There is a specific procedure to enable call audi...
Follow these links to procedures to pair and connect your Android device with Ford SYNC to route ESChat audio via your vehicle audio system: http://www.ford.com/technology/sync/ [http://www.ford.com/technology/sync/] http://support.ford.com/ [http://s...
There are a number of variables which effect ESChat's ability to run as intended on Android phones. * Android OS 4.0 (Ice Cream Sandwich) or higher is required for the client to use ESChat. * The use of Bluetooth accessories also requires Android OS...
The DEFAULT CALLEE is a setting option which allows an ESChat user to designate a default PTT recipient. The configured DEFAULT CALLEE is automatically called if the PTT button is pressed while the client is in the background, or while it is in the foregr...
SONIM XP6 AND XP7 XP7 XP6 The SONIM XP6 is the first "smartphone" to re-introduce the physical dial-pad. This makes the touchscreen much smaller than normal. Both models have a yellow PTT button on the left side which will be used as the PTT bar : ...
As the encryption protocols for ESChat are updated users may find the product stuck at the "config. update" window or being asked to re-register. There are 2 ways to fix this issue: 1. If you are running the current release version of ESChat, go to t...
Some customers have reported the map tab going black or blue: The map tab on Android may appear Black or Blue for a number of reasons: 1. The phone's location services are turned off. 2. Google Play Services are disabled and/or out-of-date: Please...
The ESChat android client allows for detailed message status information. This feature must be enabled via the feature keys for each user. Once enabled , status detail and icons will display on messages sent and received: For questions or assistance...
The Kyocera line of phones comes with a battery maximizer called MaxiMZR. Kyocera recommends this in combination with EcoMode (another battery maximizer app included with the phone). MaxiMZR will limit the background data connection based on your person...
The new Kyocera Torque XT comes with a feature called Direct Connect (similar to Push-to-Talk) which it utilized by the side button on the device. Unlike other previous phones, this button is not programmable to allow ESChat complete use. While actively...
The Kyocera Brigadier handset has a programmable side button, commonly used to trigger the PTT within ESChat. This button is accessed from the phone's settings menu: When the Verizon PTT plus application is installed the following message is displayed...
There are a number of "Rugged" Android based phones now available. These devices tend to have a Side Key. ESChat can utilize this option as the PTT button. Here is a list of ESChat tested Side Key PTT enabled phones : MANUFACTURER MODEL Ca...
The Commando 3G (Android 2.3.3 (Gingerbread)) is the only supported device below Android 4.0 (Ice Cream Sandwich). It is a "Rugged" smartphone from Casio's G'Zone line. This, like it's successor (Commando 4G) have a programmable side key which can be ...
SAMSUNG GALAXY S6 MENU KEY _UPDATE 2-1-2016_ The release of ESChat for Android V19 (build 511 and newer) contain a permenent "3 dot" menu button in the top right of the ESChat screen: ORIGINAL ARTICLE: The Samsung Galaxy S6 has a "floating" menu k...
The Samsung Galaxy S6 offers 2 "Battery Saving" modes: Power Saving Mode and Ultra Power Saving Mode. "Power Saving Mode" makes the following changes: Limiting the CPU performance can affect ESChat's ability to operate efficiently (dependent on the nu...
The Samsung Galaxy S6 has 2 new phone settings which can effect ESChat. Do-not-Disturb (DnD) and App Notifications are new settings menu options. To ensure ESChat is allowed to notifiy you correctly please ensure the options are disabled: For question...
SAMSUNG GALAXY TAB 4G 10.1 The Samsung Galaxy Tab 4G 10.1 has a Bluetooth PTT Known Issue with ESChat. A Bluetooth connected device, with or without a PTT button, does not receive audio from the Bluetooth microphone (the tablet's mic stays live). A ...
ESChat users who are running versions prior to the current release version via the Google Play store. To Update from Google Play: * Open Google Play and search for ESChat. Select it from the search results. * Select "Update" from the ESChat page....
If the audio stream is delayed or stuttered in either in Group or Ad-hoc calls, there can be several causes, including phone memory levels, conflicting applications, and/or poor signal quality/level. Below are some basic troubleshooting steps to help re...
ESChat features two privacy options: Do-Not-Disturb (DnD) and Block Calls DO-NOT-DISTURB (DND) Do-Not-Disturb (DnD), when enabled, allows the user block all calls. ESChat callers will receive "Contact does not wish to be disturbed" message. While i...
When an Android device has the lock screen enabled (unlock with pattern, pin or face recognition) and an ESChat session is started, initially the screen will "wake" and allow the user to respond via the onscreen or side PTT button (if the device is so eq...
HOW TO FIX GOOGLE PLAY STORE ERROR 194 * Exit Google Play Store. * Go to your Phone's Settings, to Manage Apps or just Apps: * There Find Google Play Store and then click on it. * Once you are in Google Play Store Setting option, first clear c...
Android OS 5+ Sound and Notification introduced more granular User control of notification display and sound. The following configuration will allow ESChat to notify you as intrusively as possible. You may choose to configure your device differently. Yo...
_ANDROID ONLY_ ESChat Android users now have the option to create an "Emergency Call" This option places an Emergency Call button just below the tabs in ESChat: This option allows the user to create a 30 second recording which is connected to a pre-...
Normally, the ESChat app is installed on an Android device via the Play Store or a Mobile Device Manager (MDM). Otheriwse, follow this procedure to side-load the ESChat app (APK) if you received an APK URL to install ESChat onto an Android device: *...
Here are the Android, iOS & Dispatch client application error codes which may help diagnose an activation or operational issues. CLIENT ACTIVATION ERROR CODES ERROR CODE DESCRIPTION POSSIBLE RESOLUTION 0 = AUTH FAILURE User authent...
SAMSUNG "SAFE MODE" DISABLES 3RD PARTY APPLICATIONS T-Mobile users on Samsung Galaxy Lite devices have experienced lock outs from ESChat when in "Safe Mode". Here are the steps to exit "Safe Mode" 1. Press and hold power 2. Select restart. The d...
TeamViewer is a free application available to Android users in the Google Play Store that allows for remote connection of the device for troubleshooting. Once installed, ESChat Technical Support can then see and help correct issues by being remotely con...
TABLET BLUETOOTH PROFILE REQUIREMENTS Recently there has been an explosion in the number of tablet styles available to our customers. With the amount of options available, it has been difficult to help a customer with a choice suggestion. We have been...
Google Play Store will not being to download ESChat on occasion , and in stead will prompt the user for a payment method. The Redeem window will pop up due to the lack of a default payment method having been added. Fortunately, simply hit the "Skip" o...
SONIM XP5 WALKTHROUGH The Sonim XP5 is the an Android based NON touch screen ruggedized phone that now works with ESChat. Here [https://support.sla-ptt.com/images/android/sonim/SonimXP5walkthroughfinal.pdf] is the complete guide. Please contact Supp...
SUMMARY Android OS 5 introduced User configurable battery/power settings to conserve device power at the expense of some app functionality, such as preventing background data usage for an app. Android OS 6 expanded User control with a background data/ba...
QUIT AND SIGN OUT CHANGES TO ESCHAT ESChat version 20.1.632 introduces a few changes in the way users manage the application. An ESChat User that has the "Allow Deactivation" Feature Key enabled may choose to "Sign Out" of ESChat. This process termina...
RugGear RG310 Walkthrough _INITIAL INSTALLATION_ Like most Android devices, installation can be completed from the SMS activation message (following the link to download) or directly from the Google Play Store. _NAVIGATION AND INPUT_ _ _The RugGe...
CALL PRIORITY OPTIONS Android clients have the option to set how to handle an ESChat and Cellular Call happening at the same time. In the settings menu are the option for call priority: Users may select from the options as it best suits their needs....
GOOGLE PLAY STORE’S AUTO-UPDATE STOPS FOR APP PERMISSION CHANGES. The Google Play Store can be set to auto-update apps: The update process stops when an app requires a permission change. The Play Store will not continue updates until the permis...
SCREEN PINNING Android OS versions 5 and newer have a security feature allowing the device to be locked to a single running application called Screen pinning. This feature can be enabled with or without a security requirement (code required to exit th...