RSS Feed
Knowledgebase : Android
 

The ESChat Android client uses Google Play services, another device application component, to provide features including mapping, etc. If you are prompted with a "This app won't run unless you update Google Play Services." dialog popup message, then the d...
Google Play not starting the download is a more common problem with user's on WiFi then on Carrier, however this failure can happen on either data network. This often occurs when using a newly created Gmail account created on the device. This can be avoid...
In order to download anything from Google Play you will need a Google account on the device. From the SMS message, after clicking the download ESChat link, a new window may pop-up requesting the user's gmail account information or requesting them to creat...
There are two client installation/activation methods for a an ESChat account: * ACTIVATION MESSAGE: You may use this method if the device can access an email account, or if the device has: a valid phone number, SMS text message service, and a cellula...
New versions of ESChat are periodically released and can contain new features not offered in previous versions. While the installed product will notify the user of the availability of an update inherently, users can set the Google Play Store to allow for ...
Normally, the ESChat app is installed on an Android device via the Play Store or a Mobile Device Manager (MDM). Otheriwse, follow this procedure to side-load the ESChat app (APK) if you received an APK URL to install ESChat onto an Android device: *...
If you click the activation link in your activation SMS/email, click the ACTIVATE ESCHATbutton, and get an error message of "Webpage not available", you may not yet have installed the app before trying to activate it. If this is the case, go back to the...
Follow this procedure to view the ESChat client Username and its Enterprise (server) within the ESChat client: STEP 1: Select the MENU button in the upper right corner of the screen, and select ABOUT. STEP 2: A new dialogue window will appear displayin...
***ESCHAT - MANDATORY ANDROID SOFTWARE UPDATE INSTRUCTIONS*** CHECKING YOUR ANDROID SOFTWARE VERSION: You can verify your current ESChat Android software version by pressing the Menu Button (three vertical dots at the top right of any ESChat screen) a...
Email support from within the ESChat Android client by: * Either: * At most Alert Dialog popup windows. If you do not see the menu, the try the next option. * Display the client's About screen. * Click the Email Support menu option. * For E...
Contacts represent the individuals or entities that the user may communicate with directly in ESChat. When you first enter the CONTACTS tab, depending on how your account was configured, you may or may not have a CONTACT LIST of predefined contacts. ADD...
ESChat provides further information and options for each contact listed on your device. From the CONTACTS tab, you select a contact by tapping the contact line, then long press on the selected contact to open the Contacts Options. The following Actions ...
By default, the Groups Tab will display the names of all groups to which the user is a member. A Group is a collection of Contacts that may be called as a unit. When called, all available members become part of a Push to Talk (PTT) call. ESChat supports e...
ESChat provides further information and options for each group listed on your device. From the GROUPS tab, you can select a group by tapping the line, then long press on the selected group. THE FOLLOWING ACTIONS ARE AVAILABLE: NOTE: A group that is cr...
A Group is a collection of Contacts that can be called at once. Groups can be Ad hoc (created on the fly), or predefined. Predefined Groups are listed in the GROUP tab. Each Group is listed with a name and an associated group presence. The three possible ...
In the event that you do not wish to receive PTT calls from an individual user or group, while still remaining available to other Contacts or talk groups, ESchat allows a user to block PTT calls from specific Contacts or Groups. This setting will continue...
If Client Do-Not-Disturb (DND) is enabled, then it will only receive a Broadcast group call or messages sent within the ESChat application. Otherwise, the Client will receive all ESChat calls to a Contact or Group that is not specifically blocked by the U...
Select the Messages tab to view or reply to received ESChat messages. MESSAGE LIST The body of the Message Tab contains the Message List. This lists contains a header for each message sent or received by the device, until you choose to delete them. A m...
Under the Map Tab a user may find a particular contact's current physical location, display information about thfind all contacts in a particular area, and place calls to contacts based on location. PLEASE NOTE: If you do not have Mapping configured for...
The ESChat client uses the Android device Location Services to report device location and to display the User's location information on the map. The Location services on an Android device are controllable either directly on the device by a User or contr...
The blue dot represents your physical location on the map. When Google Maps isn't sure about your location, you'll see a light blue circle around the blue dot. Your actual location might be anywhere within this light blue circle. The smaller the circle, t...
WHEN AN ESCHAT CALL IS STARTED (FOR BOTH AN INITIATED OR RECEIVED CALL), THE CURRENT PHONE VOLUME LEVEL IS COMPARED TO THE PREVIOUSLY STOREDMINIMUMCALL VOLUMELEVEL SET WITHIN ESCHAT. THE HIGHER OF THE TWO IS USED. THIS SETTING AFFECTS THE VOLUME OF THE RE...
Control of the PTT call volume is determined by the individual device type in use. ESChat will use which ever path is hardcoded into the device, which is usually an "in-call" volume control. Most Android devices do not have a setting for the "in-call" vol...
There are a number of "Rugged" Android based phones now available. These devices tend to have a Side Key. ESChat can utilize this option as the PTT button. Here is a list of ESChat tested Side Key PTT enabled phones : MANUFACTURER MODEL Ca...
When an Android device has the lock screen enabled (unlock with pattern, pin or face recognition) and an ESChat session is started, initially the screen will "wake" and allow the user to respond via the onscreen or side PTT button (if the device is so eq...
Android devices running an OS version of 6 or above will now display an incoming phone call in a floating panel at top of screen that allows the current application to continue it's full screen display when the VOICE Call setting has been given Priority o...
Android clients have the option to select how the application should handle an ESChat PTT Call and Cellular Call happening at the same time. Find the Call Priority choices from the settings menu, and open the Call Priority sub menu. Users may select fro...