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Knowledgebase : Android
 

Google Play Store's Auto-Update Stops for App Permission Changes The Google Play Store can be set to Auto-update apps: The update process stops when an app requires a permission change. The Play Store will not continue updates until the permission cha...
When you initially set up your device, you choose whether to send usage and diagnostics information to Google. You can change this setting at any time: STEP 1: Open your device's Settings application. STEP 2: Tap Google and then the More button. STE...
The ESChat Android client uses Google Play services, another device application component, to provide features including mapping. If you are prompted with a "This app won't run unless you update Google Play Services" dialog popup message, then the device ...
Follow this procedure to view the ESChat client Username and Server: STEP 1: Select the MENU button in the upper right corner of the screen, and select ABOUT. STEP 2: A new dialogue window will appear that displays the following information: * US...
First, verify your Android software version: You can determine your current ESChat Android software version by pressing the Menu Button (three vertical dots at the top right of any ESChat screen) and selecting 'About'. Please ensure you have Version 21...
TeamViewer is a free application available to Android users in the Google Play Store. TeamViewer allows ESChat to remotely connect with your Android device for troubleshooting. Once installed, ESChat Technical Support can see and help correct issues. ...
The Contacts Tab displays the list of individual contacts and their availability. When you first enter the CONTACTS tab, depending on how your account was configured, you will see this tab first. ADDING A CONTACT: Most of the time, your contacts will ...
ESChat provides further information and options for each contact listed on your device. From the CONTACTS tab, you select a contact by tapping the contact line, then long press on the selected contact to open the secondary menu. This is the secondary me...
By default, the Groups Tab will display the names of all groups to which the user belongs. A Group is a collection of Contacts that may be called as a unit. When called, all available members become part of a Push to Talk (PTT) call. ESChat supports eight...
From the GROUPS tab, you can select a group by tapping the line, then long press on the selected group. THE FOLLOWING ACTIONS ARE AVAILABLE: NOTE: A group that is created/owned by the user will have the DELETE GROUP option as well. VIEW GROUP: Thi...
In the event that you do not wish to receive PTT calls from an individual user or group but you still want to remain available to other contacts or talk groups, ESchat allows a user to block PTT calls from specific Contacts or Groups. This setting will co...
If Client Do-Not-Disturb (DND) is enabled in the Administrative Portal, then it will only receive a Broadcast group call or messages sent within the ESChat application. Otherwise, the Client will receive all ESChat calls to a Contact or Group that is not ...
Select the Messages tab to view or reply to received ESChat messages. MESSAGE LIST The body of the Message Tab contains the Message List. This lists contains a header for each message sent or received by the device, until you choose to delete them. A ...
The ESChat client uses the Android location services to report device location and to display the location information on the map. Location services on an Android device are controllable either directly on the device or controlled remotely by a System A...
The blue dot represents your physical location on the map. When Google Maps isn't sure about your location, you'll see a light blue circle around the blue dot. Your actual location might be anywhere within this light blue circle. The smaller the circle, t...
Under the Map Tab a user may find a particular contact's current physical location, display information about the contact, find all contacts in a particular area, and place calls to contacts based on location. PLEASE NOTE: If you do not have Mapping con...
Your recent call history is listed under the Recent tab. Call logs for all one to one and group calls are retained here until you choose to delete them or upon reactivation of the device with the ESChat servers. The logs include initiated, received and mi...
Control of the PTT call volume is determined by the individual device type in use. ESChat will use which ever path is hardcoded into the device, which is usually an "in-call" volume control. Most Android devices do not have a setting for the "in-call" vol...
You can choose a consistent audio setting for your ESChat communication. When an ESChat call is started, for both an initiated or received call, the current phone volume level is compared to the previously stored Minimum Call Volume set within the ESCha...
The Android Client Settings are found under the SETTINGS selection, located through the Sub-Menu Button. The following ESChat settings may be changed directly from the client device: The default settings are shown in the following table. These setting...
Android OS versions 5 and newer have a security feature allowing the device to be _locked to a single running application called Screen pinning_. You can enable this feature with or without a security requirement code in order to exit the pinned applica...
When an Android device has the lock screen enabled (unlock with pattern, pin or face recognition) and an ESChat session is started, initially the screen will "wake" and allow the user to respond via the onscreen or side PTT button (if the device is so equ...
Android clients have the option to select how the application should handle an ESChat PTT Call and Cellular Call happening at the same time. Find the Call Priority choices from the settings menu, and open the Call Priority sub menu. Users may select fro...
Android devices running an OS version of 6 or above will now display an incoming phone call in a floating panel at top of screen that allows the current application to continue it's full screen display when the VOICE Call setting has been given Priority o...
You can configure high visibility for ESChat Notifications Android OS 6+ by adjusting the Notification settings for ESChat for higher visibility within the Android 6+ OS device settings. SUGGESTED NOTIFICATION SETTINGS: * Allow notifications - On ...
The DEFAULT SOUND PROFILE is found under the Settings selection, located through the Sub-Menu Button. Minimum Call Start Volume A PTT call will start with at least this minimum volume level. Adjustable from 0 percent to 100 percent. Ring on Incoming...
Configure the App Switcher Client Setting: The App Switcher Client Setting allows an ESChat user to change to another preprogrammed application from within ESChat directly. First, you need to know the Package Name of the application you want to configur...
Here is the process for downloading a map from Google for offline use: Step 1: Make sure you're connected to the Internet and signed into Google Maps [https://support.google.com/maps/answer/2803351]. Step 2: On your phone or tablet, open the Google Ma...
The ESChat application has an added feature for use when your device has a dedicated PTT button, or you are using a Wired/Wireless headset equipped with a PTT button. However, if your device does not have one of these ways to initiate a call or take the f...
If you are having an issue with your device accessing the Google Maps features, such as the "Navigate To" function, please check the following setting to ensure that Google Maps is the default mapping application. _*Note: You must have a valid Google ac...