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Knowledgebase : Android

HEADSET USAGE ESChat supports the use of a wired headset. Any wired headset that has a microphone will work with ESChat. Additionally, some headsets have media control buttons on them that may be used as a PTT button. To use the media control button as...
OPERATION When an ESChat call is started (for both an initiated or received call), the current phone volume level is compared to the previously stored MINIMUMCALL VOLUME level set within ESChat. The higher of the two is used. This setting affects the vol...
Email support from within the ESChat Android client by: * Either: * At most Alert Dialog popup windows. If you do not see the menu, the try the next option. * Display the client's About screen. * Click the Email Support menu option. * For E...
LIST AND MAP PRESENCE ICON Each contact on a users' list is displayed with their most current status as the presence icon. For contacts with location enabled, they also will be displayed on the map with their current status as a presence pin. This ...
Google Play Services The ESChat Android client uses Google Play services, another device application component, to provide features including mapping, etc. If you are prompted with a "This app won't run unless you update Google Play Services." dialog ...
The ESChat client uses Android device Location services to report device location and to display Users' location on a map. The Location services on an Android device are controllable either directly on the device by a User or remotely via a Mobile D...
Android battery life can depend on the number of items running in the background as well as options like Bluetooth or location services. Here are some links for ways to optimize battery life on Android: here [http://www.pcmag.com/article2/0,2817,23675...
When a message with an image is received, 2 new buttons allowing you to save or share the image directly from with ESchat are available. Here are the new buttons: Save the image (Saved in the handset DCIM folder) Share this image
If you click the activation link in your activation SMS/email, click the ACTIVATE ESCHAT button, and get an error message of "Webpage not available", you may not yet have installed the app before trying to activate it. If this is the case, go back to th...
In order to download anything from Google Play you will need a Google account on the device. From the SMS message, after clicking the download ESChat link, a new window may pop-up requesting the user's gmail account information or requesting them to creat...
New versions of ESChat are periodically released and can contain new features not offered in previous versions. While the installed product will notify the user of the availability of an update inherently, users can set the Google Store to allow for autom...
Android phones now feature an option to allow the Android operating system to create and send bug reports. This can be useful when you want to report a bug to the author of an app or to a contact of your choice. It will enable you to write an email an...
Follow these links to procedures to pair and connect your Android device with Ford SYNC to route ESChat audio via your vehicle audio system: http://www.ford.com/technology/sync/ [http://www.ford.com/technology/sync/] http://support.ford.com/ [http://s...
There are a number of variables which effect ESChat's ability to run as intended on Android phones. * Android OS 4.0 (Ice Cream Sandwich) or higher is required for the client to use ESChat. * The use of Bluetooth accessories also requires Android OS...
The DEFAULT CALLEE is a setting option which allows an ESChat user to designate a default PTT recipient. The configured DEFAULT CALLEE is automatically called if the PTT button is pressed while the client is in the background, or while it is in the foregr...
As the encryption protocols for ESChat are updated users may find the product stuck at the "config. update" window or being asked to re-register. There are 2 ways to fix this issue: 1. If you are running the current release version of ESChat, go to t...
Some customers have reported the map tab going black or blue: The map tab on Android may appear Black or Blue for a number of reasons: 1. The phone's location services are turned off. 2. Google Play Services are disabled and/or out-of-date: Please...
The ESChat android client allows for detailed message status information. This feature must be enabled via the feature keys for each user. Once enabled , status detail and icons will display on messages sent and received: For questions or assistance...
The Kyocera line of phones comes with a battery maximizer called MaxiMZR. Kyocera recommends this in combination with EcoMode (another battery maximizer app included with the phone). MaxiMZR will limit the background data connection based on your person...
The Kyocera Brigadier handset has a programmable side button, commonly used to trigger the PTT within ESChat. This button is accessed from the phone's settings menu: When the Verizon PTT plus application is installed the following message is displayed...
Google Play not starting the download is a more common problem with user's on WiFi then on Carrier, however it does happen on both. This often occurs when using a newly created Gmail account created on the device. This can be avoided by adding the Gma...
There are a number of "Rugged" Android based phones now available. These devices tend to have a Side Key. ESChat can utilize this option as the PTT button. Here is a list of ESChat tested Side Key PTT enabled phones : MANUFACTURER MODEL Ca...
SAMSUNG GALAXY TAB 4G 10.1 The Samsung Galaxy Tab 4G 10.1 has a Bluetooth PTT Known Issue with ESChat. A Bluetooth connected device, with or without a PTT button, does not receive audio from the Bluetooth microphone (the tablet's mic stays live). A ...
If the audio stream is delayed or stuttered in either in Group or Ad-hoc calls, there can be several causes, including phone memory levels, conflicting applications, and/or poor signal quality/level. Below are some basic troubleshooting steps to help re...
ESChat features two privacy options: Do-Not-Disturb (DnD) and Block Calls DO-NOT-DISTURB (DND) Do-Not-Disturb (DnD), when enabled, allows the user block all calls. ESChat callers will receive "Contact does not wish to be disturbed" message. While i...
When an Android device has the lock screen enabled (unlock with pattern, pin or face recognition) and an ESChat session is started, initially the screen will "wake" and allow the user to respond via the onscreen or side PTT button (if the device is so eq...
HOW TO FIX GOOGLE PLAY STORE ERROR 194 * Exit Google Play Store. * Go to your Phone's Settings, to Manage Apps or just Apps: * There Find Google Play Store and then click on it. * Once you are in Google Play Store Setting option, first clear c...
Normally, the ESChat app is installed on an Android device via the Play Store or a Mobile Device Manager (MDM). Otheriwse, follow this procedure to side-load the ESChat app (APK) if you received an APK URL to install ESChat onto an Android device: *...
The new version of ESChat now has an "Event" headset option for using the DellKing Wandfu bluetooth speaker/mic. The Bluetooth with PTT option has been reconfigured to work with the Wandfu as well. The difference is device specific , as such here is a ...
Here are the Android, iOS & Dispatch client application error codes which may help diagnose an activation or operational issues. CLIENT ACTIVATION ERROR CODES ERROR CODE DESCRIPTION POSSIBLE RESOLUTION 0 = AUTH FAILURE User authent...
SAMSUNG "SAFE MODE" DISABLES 3RD PARTY APPLICATIONS T-Mobile users on Samsung Galaxy Lite devices have experienced lock outs from ESChat when in "Safe Mode". Here are the steps to exit "Safe Mode" 1. Press and hold power 2. Select restart. The d...
TeamViewer is a free application available to Android users in the Google Play Store that allows for remote connection of the device for troubleshooting. Once installed, ESChat Technical Support can then see and help correct issues by being remotely con...
TABLET BLUETOOTH PROFILE REQUIREMENTS Recently there has been an explosion in the number of tablet styles available to our customers. With the amount of options available, it has been difficult to help a customer with a choice suggestion. We have been...
Google Play Store will not being to download ESChat on occasion , and in stead will prompt the user for a payment method. The Redeem window will pop up due to the lack of a default payment method having been added. Fortunately, simply hit the "Skip" o...
SONIM XP5 WALKTHROUGH The Sonim XP5 is the an Android based NON touch screen ruggedized phone that now works with ESChat. Here [https://support.sla-ptt.com/images/android/sonim/SonimXP5walkthroughfinal.pdf] is the complete guide. Please contact Supp...
RugGear RG310 Walkthrough _INITIAL INSTALLATION_ Like most Android devices, installation can be completed from the SMS activation message (following the link to download) or directly from the Google Play Store. _NAVIGATION AND INPUT_ _ _The RugGe...
CALL PRIORITY OPTIONS Android clients have the option to set how to handle an ESChat and Cellular Call happening at the same time. In the settings menu are the option for call priority: Users may select from the options as it best suits their needs....
GOOGLE PLAY STORE’S AUTO-UPDATE STOPS FOR APP PERMISSION CHANGES. The Google Play Store can be set to auto-update apps: The update process stops when an app requires a permission change. The Play Store will not continue updates until the permis...
A Group is a collection of Contacts that can be called at once. Groups can be Ad hoc (created on the fly), or predefined. Predefined Groups are listed in the GROUP tab. Each Group is listed with a name and an associated group presence. The three possible ...
***ESCHAT - MANDATORY ANDROID SOFTWARE UPDATE INSTRUCTIONS*** CHECKING YOUR ANDROID SOFTWARE VERSION: You can verify your current ESChat Android software version by pressing the Menu Button (three vertical dots at the top right of any ESChat screen) a...
Control of the PTT call volume is determined by the individual device type in use. ESChat will use which ever path is hardcoded into the device, which is usually an "in-call" volume control. Most Android devices do not have a setting for the "in-call" vol...
Starting October 2, 2017 Android clients that are running an ESChat version before 21.1 (1140) will no longer be able to connect with the ESChat servers. Please follow the steps below to update to the current store version: STEP 1: Select UPDATE from th...
ESChat version 21.2 will now notify the user when a fatal error has occurred, and the application needs to be restarted. In past versions of ESChat this process would happen silently in the background. Error message Code 18 can be caused by an ESChat secu...
Follow this procedure to view the ESChat client Username and its Enterprise (server) within the ESChat client: STEP 1: Select the MENU button in the upper right corner of the screen, and select ABOUT. STEP 2: A new dialogue window will appear displayin...
There are two client installation/activation methods for a an ESChat account: * ACTIVATION MESSAGE: You may use this method if the device can access an email account, or if the device has: a valid phone number, SMS text message service, and a cellula...