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Knowledgebase : General Concepts
WHAT IS A CONTACT? A contact is another person that you can call individually or as part of a Group. Contacts may be pre-configured or discovered with the ADD CONTACT feature. You can discover contacts in your ESChat Enterprise, as long as you have appr...
The data usage is dependent on the device type and network service type (2G, 3G, 4G). - While idle, and not making any calls, ESChat usage is approximately 2 Megabytes/month regardless of device and network type. - While in call and talking: - On a ...
The Map view will show the location of all users in range that set up ESChat with Location Services turned on. The following factors affect the accuracy to the reported location of a device The setting in the phone itself. * On Android, click S...
ESChat has many different ways to configure location reporting on a per User basis the following can be selected via feature keys from the ESChat Server: * Always report location * Never report location * Allow user to control location reporting v...
CONTACT US ESChat support is available via: * Activation and Quick Start guides (PDF file format) and demonstration videos at the ESChat FAQ web site [http://sla-ptt.com/index.php?page=faq]. * Knowledgebase articles at the ESChat Knowledgebase web ...
FIREWALL EXCEPTIONS The ESChat client requires specific network routes to communicate between the host device, such as a smartphone or computer running the client, and the remote servers. If your device has a firewall enabled or is on a network that ...
ESChat, running on Android and iOS devices, works over most WiFi data networks, however care must be used when enabling WiFi. The configuration of some WiFi networks may prevent ESChat from operating properly. SLA recommends against enabling WiFi if you...
Typically, an ESChat group call will time out and automatically disconnect after 30 seconds (depending on the ESChat server configuration) of idle time (no talking). The Surveillance Channel group type, described here [http://support.sla-ptt.com/index.p...
LIST AND MAP PRESENCE ICON Each contact on a users' list is displayed with their most current status as the presence icon. For contacts with location enabled, they also will be displayed on the map with their current status as a presence pin. This ...
The ESChat client on a wireless Android, iOS, or Ravine2 device depends on a wireless network data connection for communication. Some issues, such as an unreachable client device or poor audio quality, may be caused by undesirable network conditions amo...
Each user in the ESChat system may be configured with a set of Client Settings that dictates how their ESChat client performs. The follow table lists all configurable client settings available in the ESChat system. The 'Client Support' columns on the righ...
When a message with an image is received, 2 new buttons allowing you to save or share the image directly from with ESchat are available. Here are the new buttons: Save the image (Saved in the handset DCIM folder) Share this image
VERIZON BILL-ON-BEHALF-OF (BOBO) SERVICE Verzion offer a Bill-On-Behalf service to all is customers. This allows the customer to pay for ESchat by including it as part of the monthly bill with Verizon. **NOTE** The customer must first establish a w...
Customers in 3G coverage, or using a dedicated 3G devices while on a voice call will result in ESchat displaying a "not connected" message. Additionally, the 3G user will not receive notification that they missed an ESchat call. This applies only to u...
ESChat is designed to work on WiFi or Carrier based data channels. In situations where users are moving between the signal sources some interruption may occur. If the user is "idle" (connected to ESChat but not in a call) when moving between sources, th...
Google Play not starting the download is a more common problem with user's on WiFi then on Carrier, however it does happen on both. This often occurs when using a newly created Gmail account created on the device. This can be avoided by adding the Gma...
There are a number of "Rugged" Android based phones now available. These devices tend to have a Side Key. ESChat can utilize this option as the PTT button. Here is a list of ESChat tested Side Key PTT enabled phones : MANUFACTURER MODEL Ca...
ESChat will retain data for call logs, messages, and location history. Location History is available for 6 months, Call logs and Message data is available for 30 days. They are accessed via the admin portal. To see call history for a specific user:...
If the audio stream is delayed or stuttered in either in Group or Ad-hoc calls, there can be several causes, including phone memory levels, conflicting applications, and/or poor signal quality/level. Below are some basic troubleshooting steps to help re...
ESChat features two privacy options: Do-Not-Disturb (DnD) and Block Calls DO-NOT-DISTURB (DND) Do-Not-Disturb (DnD), when enabled, allows the user block all calls. ESChat callers will receive "Contact does not wish to be disturbed" message. While i...
FIREWALL TROUBLESHOOTING Here are firewall access trouble shooting procedures to try if the client cannot connect to a server, such as displaying a red "Disconnected from server" notification at the top of its main screen. Some procedures may be specifi...
HEADSET TYPES AND CONFIGURATION SUPPORTED BLUETOOTH DEVICES * Savox BT-101 (Android only) * Savox BT-155 (Android only) * Dellking Wandfu H2 * Dellking Wandfu H3 * Aina PTT * BluComm PTT Button SUPPORTED WIRED HEADSET DEVICES For wire...
A Group is a collection of Contacts that can be called at once. Groups can be Ad hoc (created on the fly), or predefined. Predefined Groups are listed in the GROUP tab. Each Group is listed with a name and an associated group presence. The three possible ...