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Knowledgebase : General Concepts
This list of common codes may help diagnose activation problems or operational issues. CLIENT ACTIVATION ERROR CODES ERROR CODE DESCRIPTION POSSIBLE RESOLUTION 0 = AUTH FAILURE User authentication has failed. Check and clear Pu...
_**Note: a stand-alone hosted server instance is required to take advantage of this feature.**_ ESChat offers the option to integrate with Eventide Nexlog (with MediaWorks Plus) recording systems. Two solutions are available, Hardware or Cloud based r...
Each Contact or Group on a user's device is displayed with their most recently reported status as the presence icon. This status is updated on a -/+10 min registration cycle, unless in an active ESChat PTT call, where the update is done in near real-time....
ESChat now offers an emergency call option. This urgent call has an insistent visual flashing signal and requires the recipients to acknowledge the call. To make an emergency call, you must first designate an existing group as your emergency group and the...
You can install ESChat on your Android or iOS device via an Activation Message or by a manual install. * ACTIVATION MESSAGE: You may use this method if the device can access an email account, or if the device has: a valid phone number, SMS text messa...
ESCHAT SUPPORT IS AVAILABLE VIA: * Activation and Quick Start guides (PDF file format) and demonstration videos at the ESChat FAQ web site [http://sla-ptt.com/index.php?page=faq]. * Knowledgebase articles at the ESChat Knowledgebase web site [https:...
Email support from within the ESChat client by: * Clicking the Email Support menu option * * Enter a valid email address. * Optionally, enter a valid phone number and message containing a description of the issue. * Click the Send button to...
The following FAQs are from the US Department of Transportation Federal Motor Carrier Safety Administration. A pdf copy of this information can be found here [http://www.sla-ptt.com/downloads/cellphone-ban-faqs.pdf]. 1 Q: WHAT IS THE EFFECTIVE DATE OF ...
IOS SUPPORTED VERSION RELEASE DATE DEVICES NO 3.1.3 February 2, 2010 iPhone (1st generation), iPod Touch (1st generation) NO 4.2.1 November 22, 2010 iPhone 3G, iPod Touch (2nd generation) NO 5.1.1 May 7, ...
The data usage is dependent on the device type and network service type (2G, 3G, 4G). - While idle, and not making any calls, ESChat usage is approximately 2 Megabytes/month regardless of device and network type. - While in call and talking: - On a ...
ESChat will retain data for call logs, messages, and location history. Location History is available for 6 months, Call logs and Message data is available for 30 days. They are accessed via the admin portal. To see call history for a specific user:...
The Map view will show the location of all users in range that set up ESChat with Location Services turned on. Here are settings on your device that will affect GPS: * On Android, click SYSTEM SETTINGs, then LOCATION SERVICES. If GPS is off, the repor...
Groups can be Ad hoc (created on the fly) or predefined. The Group tab shows the group name and each group's presence icon. Group is Inactive and available for PTT calls. Group is Active and in a call. Group is blocked. Incoming calls will not in...
The ESChat Administration Portal allows for setting an Individual User or Group Priority level. When each user or group is created, they may be assigned a Priority level. 0 is the lowest, default level, and 5 is the highest. A high priority caller will ta...
The ESChat system provides Priority and Talker Override features that allows higher priority users and groups to interrupt ongoing calls of lower priority users. This helps organize communication in a way that reflects the needs of your organization. Th...
ESChat features two privacy options: Do-Not-Disturb (DnD) and Block Calls DO-NOT-DISTURB (DND) Do-Not-Disturb (DnD), when enabled, allows the user block all calls. ESChat callers will receive "Contact does not wish to be disturbed" message. While i...
Each user in the ESChat system may be configured with a set of Client Settings that dictates how their ESChat client performs. The follow table lists all configurable client settings available in the ESChat system. The 'Client Support' columns on the righ...
Each user in the ESChat system may be configured with a set of features that dictates what functions their ESChat client is capable of performing. The follow table lists all configurable features available in the ESChat system. The 'Client Support' column...
ESChat offers support in the following languages for ESChat and partners. French French Canadian German Hebrew Italian Japanese - Android only Spanish Here are the step to enable languages on the following platforms: Windows 10 (Professi...
One question that new clients routinely ask is about the character limit for messaging within the ESChat application. There is no practical limit for one to one or group ad hoc messaging. Test messages have been sent with 12,000 characters, without splitt...
The ESChat client requires specific network routes to communicate between the host device (such as a smartphone or computer running the client) and the remote servers. We continue to push our architecture and deployment model forward to improve security a...
ESChat features hierarchical departments for organizing large enterprises. Dispatcher may control which users they see displayed. Hierarchical departments are created and managed in the portal. These are displayed on the dispatch client but not on the And...
The Map Cluster feature consolidates contacts on the map for greater simplicity. This feature, which is controlled on the device, requires at least five registered contacts in order to work. In the Android and iOS examples shown below, the number of con...
ESChat offers a playback call option, enabled at the company level, where calls may be recorded for playback and kept for a 24 hour period after the call. This feature is available on Android, iOS, and PC Dispatch clients but must first be enabled in the ...