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Knowledgebase : Feature Phone (BREW)
The speaker phone is automatically enabled when an ESChat call is started (for both an initiated or received call) on the Ravine and the volume level is set to the previously stored ESChat-call volume level. While in an ESChat call, pressing the Spe...
VIEW DEVICE ID (ESN/MEID) - CASIO GZONE RAVINE 2 VIEWING THE MEID INTERNALLY * From the main screen, press the CENTER of the 5-way navigation pad to choose MENU. * Select Settings & Tools then press the CENTER of the 5-way navigation pad to choose ...
The ESChat application running on Feature Phones may display the message 'Provisioning Server Unavailable" for a number of different reasons: Possible reasons include: * The phone was experiencing a data coverage outage when attempting to provision ...
The following items are required to use the ESChat Lite client on the Ravine2: * Active phone number with a wireless carrier, such as VZW. * Active data plan, which may be the smallest size VZW data plan for this phone. The following information is...
For installation/activation procedures to install the ESChat Lite client from the VZW Media Center on the all BREW devices (Casio Ravine 2, Kyocera DURA XV and Samsung Convoy 3). Please select the device specific walk through guide: Kyocera Dura XV [...
To delete ESChat from your BREW device: * Click MENU * Click APPS * Find ESChat and highlight * Click OPTIONS (right soft button) * Choose CANCEL SUBSCRIPTION * Confirm cancellation. Note: During normal ESChat usage, there is no need to ...
If the Verizon Wireless PTT app is running on the Ravine2 flip phone rather than ESChat, then it must be deactivated before you can use ESChat. Please follow this procedure to deactivate Verizon Wireless PTT and activate ESChat: Press the center key t...
The ESChat Ravine2 client has the following Preferences available in the client. Follow this procedure to display the client Preferences screen: * Start the client. * Click the Menu soft key. * Select the Preference menu item. * The Prefere...
The Ravine2 has approximately 3-4 days of idle time. It has approximately 4 hours of talk time. Actual battery life will depend on many factors including, but not limited to: * Voice calls * Texting * Web browsing * Usage of Bluetooth * Usa...
The red PTT key on the side of the Ravine2 phone is automatically set to associate with ESchat once ESchat is installed. However, this button can be re-assigned from the Ravine2 settings menu. If ESChat is not assigned then an error PTT Disabled will ...
If a user is moved from a demo to a paid subscription this often requires a reset of configuration on the Ravine2. This is done so the Ravine2 will request the enterprise id for the modified user. Most switch from a demo server to a paid subscription se...
This procedure is useful in a case such as a phone having ESChat Lite installed from the Media Center under an old phone number, and now a new phone number has been assigned for the phone, preventing access to ESChat Lite. After performing this procedure,...
Users with Ravine 2 devices on ESChat Lite build 88 or lower may still be experiencing the following issue : Ravine phones will respond to a new ESChat chat attempt with "Busy" under specific conditions. When a Ravine user is currently on an ESChat ca...
The Kyocera Dura XV is a Feature (BREW) phone offered by Verizon which can be used with ESChat. The Dura XV Plus addes the side PTT button, also offered by Verizon. For a walk-through guide covering both the XV and XV Plus click Here [http://support.s...
The Samsung Convoy 3 is a Feature (BREW) phone offered by Verizon which can be used with ESChat. For a walk-through guide click Here [http://support.sla-ptt.com/images/BREW/Samsung%20Convoy3walk.pdf]
The Casio Ravine 2 is a Feature (BREW) phone originally offered by Verizon which can be used with ESChat. The Casio Ravine 2 is no longer in production (end of life), the current production BREW devices with ESChat capabilities are the Samsung Convoy 3 ...
ESChat is now available on 3 Feature Phones (BREW) from Verizon. The Casio Ravine 2 , Kyocera Dura XV and the Samsung Convoy 3 are now supported by ESChat. Click Here [http://support.sla-ptt.com/images/BREW/All%20BREWstart.pdf] for a quick start walk-...
Verizon Media Center error 192 when installing ESChat on BREW devices There is a glitch in the Verizon Media Center install process of ESChat which can cause an install error 192: This is caused by selecting the "Add" to cart button when in the Verizo...
Feature phones (BREW) contact list is displayed in an alphabetic sort. Contact presence is then applied to the list. This differs from smartphones, which display with available contacts first sub-sorted alphabetically. For feature phone (BREW) users, th...
BREW (Feature phone) devices update differently than the Smartphone based devices. Updates on BREW are actually an uninstall/re-install (of the new version) using the Verizon Media Center. Begin by removing the installed version: To delete ESChat fr...
To find the installed version of ESChat From the contacts or groups window, select the menu option: From the menu, select About: The about screen will have the complete version shown, version + (build number) For user below (88) please click HERE ...
BREW devices install ESChat via the Verizon Media Center. This process establishes the billing automatically and is based on the devices phone number. For users awaiting a number port and using a temporary number, ESChat must be deleted while on the tem...
KYOCERA DURA XV & DURA XV PLUS DOESN'T PLAY THE INITIAL AUDIO BURST WHEN CALLED The Kyocera Dura XV and Dura XV Plus have 2 known configuration settings that affect ESChat negatively: 1. The initial audio burst does not play when receiving a call. ...