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Knowledgebase : Dispatch
The ESChat Dispatch client requires a minimum of Java Version 1.7.0_06 installed on the computer running the client. Here are a few was to find out what version of Java is currently installed: 1.) From the Start Bar, go to All Programs, Java and selec...
FIREWALL EXCEPTIONS The ESChat client requires specific network routes to communicate between the host device, such as a smartphone or computer, running the client and the remote servers. If your device has a firewall enabled or is on a network that oper...
The ESChat Dispatch client configuration and log files reside in the EPTT directory on the Dispatch client host computer. Each personality that is activated for the client is contained in a sub-directory named for its unique activation code inside the E...
Check the following items, if the Dispatch client displays a disconnected from ESChat server message: * Verify that only one dispatch client instance is running on the computer. You can expand the Desktop icon tray and confirm that only a single Di...
Newer versions of the Dispatch client display a software update notification within the client when a new software version is available. Follow this procedure to update the Dispatch client, if it is already installed on the computer: * Download the n...
This procedure will email a message within the Dispatch client to the ESChat Team for review. * Start the dispatch client, if possible. * Email support from within the client via the HELP > EMAIL SUPPORT... menu option. * Click the UPLOAD button i...
The Dispatch client location is empty upon initial activation. It will not report a location to the ESChat server and will not affect the in-call map display. The Dispatch client location may be set to a specific address, which may be different than the...
The dispatch client supports voice recording using the following configuration: * The "Allow Voice Record" feature key for the dispatch client User account needs to be enabled via the ESChat Administration web site. * A third party solution that ca...
Use this procedure in the Dispatch client to identify all displayed Users on the map: * Zoom in the map as much as possible, where it remains useful to view the desired Users. * Click Mapping > Show all info windows to view the User pin details. *...
The Error Code means 'Network Failure'. To diagnose the issue please try the following steps: * Check that your PC is connected to the Internet via Ethernet or WiFi * Verify you have Internet connectivity by opening a web browser and navigating to '...
The ESChat Dispatch client foreground/focus on received call behavior is configurable. The following procedure controls this behavior: * Navigate in the client to: ESChat > Options... > Call Options > FOREGROUND APP ON CALL START * Configure the FO...
LIST AND MAP PRESENCE ICON Each contact on a users' list is displayed with their most current status as the presence icon. For contacts with location enabled, they also will be displayed on the map with their current status as a presence pin. This ...
The ESChat Dispatch client computer requirements include: * Recommend a computer running Windows XP or later Operating System. * Refer to the article here [1]for the minimum required Java version. * Sound capability to send/receive audio. Such ...
The Personality Locked popup dialog window is displayed at Dispatch client start when the client personality is currently in use or the client application was not previously quit properly. If you encounter this window, click either: * The Unlock but...
If users are displayed as in DnD and DnD is not selected it is possible they have been blocked. Check this setting by long press or right click on the user in question. This will bring up a feature menu. Unblock calls should be selected to allow the use...
Adding Contacts Adding contacts to the Dispatch client can only be done using the Managment Portal or by contacting support. To add contacts from the Management Portal: - Select the Disptach client from the users list by clicking view icon - Selec...
STEP 1: Open the Email message from SLA Support, and click the provisioning link. STEP 2: Copy the "code". Click "Download ESChat". Install ESchat. STEP 3: Open ESchat. Click on Activate New. STEP 4: Paste the "code" from the setup email...
The Dispatch Client of ESChat is set to display a street map view. This can be adjusted to street view (default), satellite, or satellite plus street names. To make changes to the display type: Click on the blue plus symbol on the right side of the...
The current supported install of the ESChat dispatch client is on a stand-alone windows machine. On a standalone install the Dispatch client will create a folder called eptt. This folder must have full read/write access to all ESChat to run correctly....
The Dispatch Client of ESChat allows for the PTT button to be "programmable". The external PTT options are available for items, like a foot-switch, that can be used as the PTT button. It also offers the option to "custom" configure a combination of keyb...
To allow ESChat to open with Windows startup, the option needs to be selected durring install. While installing the dispatch the "Run ESChat Dispatch at startup" is inherently unchecked: Adding the check mark to "Run ESChat Dispatch at startup" will a...
MINIMUM OS REQUIREMENTS FOR ALL PLATFORMS IOS SUPPORTED VERSION RELEASE DATE DEVICES NO 3.1.3 February 2, 2010 iPhone (1st generation), iPod Touch (1st generation) NO 4.2.1 November 22, 2010 iPhone 3G, iPod Touch...
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The dispatch client may unable to connect to server and constantly request to activate a new personality if a locked/invalid personality was selected as the "Use this by default" To correct this issue: - Start ESChat Dispatch, when the main window is ...
UPDATING THE DISPATCH CLIENT: ESChat continues to work to improve the product with new features and strives to fix bugs quickly. New versions of the software is released periodically based on this criteria. As newer versions of the Dispatch client are...
ESChat dispatch uses the Java platform to operate. The process javaw.exe can be seen in the Task Manager --> Processes Tab. A failure to correctly exit from the javaw.exe can cause the dispatch client to fail. The javaw.exe process is used by many oth...
ESCHAT DISPATCH CLIENT ESChat Dispatch allows Dispatchers, Supervisors and Office Personnel to communicate with their mobile workforce. ESChat Dispatch supports Live Location Tracking, and includes all modes of ESChat communications. For a walk-throug...
***Update*** _9-14-2015 New build of ESChat Dispatch client includes fix for this issue. Please click Here [https://support.sla-ptt.com/index.php?/Knowledgebase/Article/View/233/9/dispatch-update-and-removal-process] to download the latest release_ _...
OVERVIEW: ESChat Dispatch version 2.6.12+ (click here [http://www.eschat.com/index.php?page=download] to download) allows a configurable data directory location. The data directory itself is named "eptt" and it contains each provisioned ESChat User Per...
The dispatch cilent contains an in-call volume slider control shown here. This volume control has the same effect as the ESChat > Options > Audio Configuration > Volume slider control, where it slides from muted on the left to maximum volume level on th...
Here are the Android, iOS & Dispatch client application error codes which may help diagnose an activation or operational issues. CLIENT ACTIVATION ERROR CODES ERROR CODE DESCRIPTION POSSIBLE RESOLUTION 0 = AUTH FAILURE User authent...
RECONNECTING VNP TO EVENTIDE SIPREC RECORDER Customers using the Eventide SIPREC option may choose a VPN to connect to ESChat's Amazon Cloud server. Some customers prefer the VPN channel to opening and mapping ports through there firewall. If you are...
JAVA FOR WINDOWS RUNNING ON 64-BIT HARDWARE ESChat requires a minimum Java version 1.7.0_6 or newer be installed for our dispatch client to work. Some users have experienced an issue on 64-bit computers when trying to use the Java version installed fro...
"OOPS! SOMETHING WENT WRONG. THIS PAGE DIDN’T LOAD GOOGLE MAPS CORRECTLY." This error is due to changes in requirements by Google Maps. If you are experiencing this error, an update to the current release of ESChat's Dispatch client will correct t...
MAP TEST FOR FIREWALL BLOCKAGE Dispatch clients behind firewalls may experience issues with mapping where the map tiles are being blocked. Please see this link for the standard Firewall Exceptions [https://support.sla-ptt.com/index.php?/Knowledgebase...
ESChat Current Client Versions ANDROID - 20.11 (832) IOS - 10.9 (594) BREW - 1.4.10 (98) DISPATCH - 2.7.0 (335)